Space Development Agency (SDA) NOC Technician

C3EL; Clearfield (UT); On-site; USD 60,000 - 80,000; Full time

Job summary

A technology services provider is seeking a Network Technician to provide mission-critical technical and operational support at Hill AFB, Utah. The role includes 24/7 monitoring, troubleshooting, and service restoration of network systems. The ideal candidate will have a Secret clearance, relevant technical experience, and certification in security fundamentals. Rotating shifts may be required, and strong technical and communication skills are essential.

Qualifications

• Active U.S. Government issued Secret clearance required.
• 2-5 years of relevant technical experience expected.
• DoD-8570 IAT Level 2 certification (Security+ CE or equivalent) mandatory.

Responsibilities

• Monitor network events in real-time 24/7.
• Diagnose and troubleshoot network faults.
• Restore networks and services to full operation.

Skills

Network monitoring

Troubleshooting

Service restoration

Incident analysis

Technical communication

Education

High school diploma or equivalent

Tools

CISCO

Juniper

Microsoft Office Suite

Job description

Overview

Security Clearance: Secret

Location: Hill AFB, UT

Citizenship: U.S. Citizenship required

Description

C3EL is seeking a cleared professional to support our mission at Hill AFB in Utah. This Network Technician will provide 24/7/365 technical and operational support as part of a high‑visibility, mission‑critical Network Operations Center (NOC) for the Space Development Agency (SDA). Our customer, Defense Information Systems Agency (DISA), acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the Department of Defense (DoD) and national security organizations.

This role is considered "Mission Essential" and may require supporting rotating shift work, which includes nights and weekends.

Responsibilities

• Create and update tickets.
• Monitor network events and element management failures in real‑time on a 24x7x365 basis across multiple monitoring tools.
• Incident Correlation and Fault Analysis
  • Proactively analyze alarms.
  • Provide detailed analysis leading to resolution of the alarm conditions, including filtering and correlating fault information.
  • Identify the fault condition and its impacts.
  • Isolate root causes.
  • Coordinate correction of fault situations.
  • Notify necessary points of contact based on essential or heightened awareness networks, circuits or location incidents.
• Incident Analysis (Fault Isolation)
  • Support the fault isolation process.
  • Diagnose and troubleshoot utilizing procedures to isolate where the fault occurs.
  • Identify failed network element(s) (systems, hardware, software, circuits, or facilities).
  • Activities include testing, fault troubleshooting, fault localization, fault logging and assignment.
  • Support all customers, including providing global situational awareness support.
• Fault Correction
  • Correct/replace faulty network elements, coordinating with other service providers as necessary.
  • Verify that service has been restored upon resolution of all customer‑initiated tickets.
• Network/Service Restoration
  • Restore networks and service to full operation.
  • Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs.
  • Identify failures that are attributable to different causes and impacts.
  • Conduct reroute and normalization of services and circuits due to outages.
  • Reroute routine circuits within 24 hours of notification, documenting reroute in the configuration management database (CMDB).
  • Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket.
  • Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support.
  • Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined.
  • Work directly with Shift lead and O&M leadership for guidance.
• Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II.
• Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
• Demonstrate knowledge of training, standard operating procedures, and tools within O&M.
• Evaluate and provide feedback for training, standard operating procedures, and tools.
• Assist in training Network controllers within O&M.
• Effectively communicate with the O&M team and the customer.
• Provide technical advice and insight to peers and customers to assist in resolution of complex issues.
• Demonstrate proficiency in several functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.

Minimum Qualifications

• An active, in‑scope U.S. Government issued Secret clearance.
• 2‑5 years of relevant technical experience.
• Current DoD‑8570 IAT Level 2 baseline certification (Security+ CE, or equivalent).
• Demonstrated experience in network monitoring, troubleshooting, and service restoration.
• Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.
• Proficiency in one or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, GVS, ATM, Promina, CISCO, MSPP, Optical Switching.
• General understanding of network and transport topologies, including IP and DWDM environments.
• Ability to work in a 24/7 operational environment, including rotating shifts.

Desired Qualifications

• Experience in a Tech Control Facility (TCF) or Cyber Transport environment.
• Background in circuit actions and coordination with telecom vendors.
• Familiarity with IP architecture and network design principles.
• Experience working in a Telco Network Operations Center (NOC), including inside and outside plant operations.
• Proficiency with Microsoft Office Suite applications, including Outlook, Excel, Word, Access, PowerPoint, and Teams.
• Additional certifications are a plus, including:
  • CCNA (Cisco Certified Network Associate).
  • JNCIA‑Junos (Juniper Networks Certified Associate).
  • F5 Networks Certified Technical Specialist.
  • ITILv4 (Information Technology Infrastructure Library, Version 4).

Education

• A minimum of a high school diploma or equivalent is required.

Equal Employment Opportunity: As set forth in C3EL’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.