Spa Supervisor on Duty, Full-Time

Houstonian Hotel, Club & Spa; Houston (TX); On-site; USD 17,000 - 28,000; Full time

Job summary

Houstonian Hotel, Club & Spa is seeking a Spa Guest Experience Associate to support the Spa Guest Experience Manager in daily operations and guest services.

You will interact with guests to ensure outstanding service, assist in scheduling, and help maintain spa standards and professionalism across teams. A strong emphasis on teamwork, communication, and confidentiality is essential for success in this role.

Qualifications

• High School degree preferred.
• Must speak fluent English.
• Proficient in Microsoft Word and Excel; able to learn Spa Software.
• 100% responsible for time management of work projects.
• Clear and effective communication with supervisors and peers.
• Must multi-task and be guest-service oriented.

Responsibilities

• Assist with day-to-day spa operations.
• Provide leadership support to management to meet goals.
• Interact with guests to ensure satisfaction and service quality.
• Promote spa services and products.
• Assist in scheduling, bookings, and reservations in spa software.
• Maintain neat, organized work areas and professional appearance.

Skills

Strong customer service

Excellent communication

Team player

Time management

Professional demeanor

Education

High School degree preferred

Tools

Microsoft Word

Microsoft Excel

Spa software

Job description

JOB SUMMARYResponsible for assisting the Spa Guest Experience Manager with administrative and operational duties within the guest service coordinator, group sales, and spa attendant areas. Directs all efforts toward employee and guest satisfaction, the achievement and maintenance of The Spa standards and profit maximization.ESSENTIAL JOB FUNCTIONSAssist with the day-to-day operations of the spa.Assist the management team by providing them with the leadership necessary to attain their business goals and objectives.Interacts with guests as needed to ensure optimum guest service and satisfaction.Gives input regarding service and facility improvements.Respond to employees and guests needs with genuine concern, a sense of urgency and in alignment with company philosophy and goals.Assist with adding or moving lunches and appointments, upgrading or changing appointments and rectifying general spa reservation software issues.Adhere to all standard policies and procedures.Promote an atmosphere of teamwork.Perform all employee and guest activities in a cordial, efficient and professional manner, at all times maintaining a commitment to employee and guest satisfaction.Maintain a professional and on-going relationship with employees and guests. Discussion of internal matters of any sort with guests is not permitted.Communicate thoroughly, clearly and concisely across departments and through levels within the company.Maintain a cooperative, team-like attitude in working with management and employees in all Houstonian departments. Assist in achieving common goals of maximizing guest satisfaction and profit margins.Assist with keeping all work areas neat, clean and organized at all times.Utilize excellent time management and organizational skills while balancing multiple priorities and projects.Attends meetings as required.Maintain a positive attitude towards co-workers, guests and the job being performed.Perform other job-related duties as directed.Be fluent and knowledgeable about spa services, prices and facilities including locker room and guest service standards.Maintain an in-depth knowledge of all computer programs necessary for booking or processing appointments and managing the guest services areas.Promote and sell spa services and products using direct questioning and listening to guest’s needs.Ensure that all work areas are neat, organized and well-maintained.Assist in managing cash and system controls to ensure the safekeeping of assets, inventory and resources.Assist with employee relations and training for all guest service coordinators and spa attendants.Properly use authority within given guidelines to do anything to keep our guests happy.Inform managers of ways to improve overall operation of the spa, your working experience and the comfort of our guests.Attend all training sessions.Perform any reasonable tasks assigned by a supervisor or manager.Attend all staff meetings.Adhere to the philosophy “It is not just the job of the spa housekeeper!” I will practice consolidation and trading places with my fellow employees.Clock in and out at every shift.Report any maintenance problems throughout the spa to the proper authority.Stay current and educated with new treatments and products in the Spa industry.Promote self as well as other Spa, Hotel and Club affiliates and services.Support fellow staff members by noticing how they are feeling and providing compassion.Must maintain client and spa business confidentiality/privacy at all times.Foster respect and support by motivating and practicing a hands-on supervisory style.Must maintain client and spa business confidentiality/privacy at all times.Act as Spa Manager-on-Duty when management team is off property.Able to open and close the Spa as scheduled while completing all duties necessary for these shifts.Be fluent and knowledgeable about spa services, prices and facilities including locker room and guest service standards.Maintain an in-depth knowledge of all computer programs necessary for booking or processing appointments and managing the guest services areas.Promote and sell spa services and products using direct questioning and listening to guest’s needs.Ensure that all work areas are neat, organized and well-maintained.Assist in managing cash and system controls to ensure the safekeeping of assets, inventory and resources.Assist with employee relations and training for all guest service coordinators and spa attendants.Properly use authority within given guidelines to do anything to keep our guests happy.Inform managers of ways to improve overall operation of the spa, your working experience and the comfort of our guests.Attend all training sessions.Perform any reasonable tasks assigned by a supervisor or manager.Attend all staff meetings.Adhere to the philosophy “It is not just the job of the spa housekeeper!” I will practice consolidation and trading places with my fellow employees.Clock in and out at every shift.Report any maintenance problems throughout the spa to the proper authority.Stay current and educated with new treatments and products in the Spa industry.Promote self as well as other Spa, Hotel and Club affiliates and services.Support fellow staff members by noticing how they are feeling and providing compassion.Must maintain client and spa business confidentiality/privacy at all times.Foster respect and support by motivating and practicing a hands-on supervisory style.Must maintain client and spa business confidentiality/privacy at all times.Act as Spa Manager-on-Duty when management team is off property.Able to open and close the Spa as scheduled while completing all duties necessary for these shifts.Other duties as assigned.KNOWLEDGE AND SKILLSHigh School degree preferred.Must speak fluent English.Must be proficient in basic functionality of Microsoft Word and Excel and able to learn Spa Software program.100% responsible for your time management of work projects.Communicate effectively with supervisors and peers to ensure success.Strong communication, organizational and written skills.Must be able to multi-task.Pleasant, out-going personality.Must be guest-service oriented.Must be a team player and strategic thinker.Must be able to deal with people in a professional manner under pressure.Must be flexible in work scheduling.Must be able to perform some strenuous physical labor (lifting boxes and laundry).Confidentiality with co-workers and clients regarding ANY in-house practices is a must.Professional appearance.Must bedignified: treat people at all times with courtesy and respect.trustworthy: be completely honest in all interactions with others.accountable: stand behind the work you do.friendly: show compassion and respect.The Spa functions 12-16 hours per day, 7 days a week, 365 days per year. All employees must realize this fact and be aware that at times it may be necessary to change an associate from their usual shift as business needs change.At times due to lack of business, it may be necessary to reduce work hours.The Spa is currently open to guests from 8:00 AM to 6:00 PM Monday through Wednesday and from 8:00 AM to 8:00 PM Thursday through Sunday. This may change based on business needs.Report to work on time for your scheduled shifts.Weekend work schedules are a part of this position.Attending all Houstonian training classes offered upon hire.LICENSES AND/OR CERTIFICATIONSTABC Certification is required for this positionPHYSICAL JOB REQUIREMENTSMust be able to meet the following minimum physical requirements for at least an eight-hour shift:Physical Stamina: Physical requirements of this position include having the ability to: sit for extended periods of time, stand and walk, see and read a computer screen and printed matter with or without vision aids, enter data into computer, operate standard office equipment, use a telephone, hear and understand at normal levels and on the telephone, speak so that others may understand at normal levels and on the telephone, stoop, reach overhead, grasp, push, pull, move or lift up to 30 lbs. on an occasional basis.Hearing / Speech: Must be able to effectively engage in one-on-one communication with guests, members, and customers and use a 2-way radio to communicate clearly and accurately with co-workers.Vision: Must be able to accurately read instructions, reports, and log sheets. Must be able to work with computers and PDAs in varying light conditions.Literacy: Must be able to produce, read and understand reports, including security, incident and police reports. Must be able to analyze and process written information from a variety of sources and effectively communicate content of reports.Chemicals/Agents: Must be able to work safely with chemicals according to SDS sheets and all applicable laws, codes and regulatory requirements.