Spa Supervisor | Full- Time

Omni Hotels & Resorts; ChampionsGate (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

Omni Orlando Resort at ChampionsGate seeks a Spa Supervisor to uphold spa protocols and oversee daily operations, including locker rooms and guest areas. You will lead the spa team, manage scheduling, and ensure compliance with sanitation and service standards to enhance guest satisfaction.

Responsibilities include managing SpaSoft scheduling, appointment balancing, and payroll preparation, while maintaining accurate records and coordinating staffing for events.

Qualifications

• Minimum 2 years in a spa/hospitality or wellness environment.
• At least 1 year in a supervisory role.
• Strong knowledge of sanitation standards and spa policies.
• Excellent communication and problem-solving abilities.

Responsibilities

• Oversee daily spa operations, including locker rooms and guest areas for cleanliness and service.
• Provide leadership to achieve departmental goals and business objectives.
• Develop and implement spa initiatives aligning with company objectives.
• Engage guests, respond to concerns with empathy and solutions.
• Manage scheduling changes, lunch breaks, and appointment adjustments.
• Monitor provider schedules to maximize room utilization.
• Serve as primary contact for appointment changes and scheduling.
• Oversee Spa Soft functions including scheduling, balancing, and data management.
• Operate spa POS systems efficiently and accurately.
• Ensure compliance with company standards, sanitation, and health requirements.
• Maintain employee records and payroll-related data.
• Assist with staffing for group bookings and events.
• Foster a positive team environment and service culture.

Skills

Spa operations

Staff supervision

Guest service

Communication

Scheduling

Tools

SpaSoft Scheduling

Job description

Omni Orlando at ChampionsGate
The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation, this four-diamond resort is one of the nation's premier golf, meeting and leisure retreats. In addition to walk-out golf, guests may choose to relax in our signature Mokara spa, dine in one of our five restaurants or enjoy 15 acres of pools and recreation activities including the 850-foot lazy river.
Omni Orlando's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Orlando Resort at ChampionsGate may be your perfect match.

Overview

Responsible for maintaining Spa associate protocols, including monthly MOS. Organizing and maintaining all purchasing and proper paperwork for monthly expenses. As well as overseeing the management of Spa Soft Scheduling, Appointment Booking, and Point of Sale systems. Supervises the daily operations of the locker rooms and spa support staff while assisting in the overall management of spa operations. Ensures exceptional guest and associate satisfaction by upholding Omni service standards, supporting operational efficiency, and contributing to revenue growth and profitability.

Responsabilities

• Assist in overseeing the daily operations of the spa, including locker rooms and guest areas, to ensure cleanliness, comfort, seamless service, and operational efficiency.
• Support the management team by providing leadership and guidance necessary to achieve departmental goals and business objectives.
• Assist in the development and implementation of business strategies, operational plans, and policies to support spa initiatives and align with company objectives.
• Engage with guests to ensure exceptional service, responding promptly and professionally to concerns with empathy and a solutions-oriented approach, while identifying opportunities for service and facility enhancements based on guest feedback.
• Manage daily and hourly provider schedule adjustments, including modifying lunches and appointments, upgrading services, reallocating providers, and resolving scheduling or operational issues within the spa.
• Monitor and supervise provider schedules to maximize room utilization, coordinating shift changes and room assignments to support smooth spa operations.
• Serve as a primary contact for providers regarding appointment changes, upgrades, and scheduling adjustments for guests.
• Oversee the daily management of Spa Soft functions, including associate scheduling, appointment balancing, provider capabilities, and facility data management, while resolving administrative issues and system concerns.
• Operate and support spa Point of Sale (POS) systems efficiently and accurately.
• Ensure compliance with all company standards, sanitation regulations, health requirements, and spa policies and procedures.
• Maintain accurate employee records, including DAYFORCE timekeeping, benefits administration, personnel documentation, and up-to-date service provider licenses and certifications.
• Assist in preparing accurate and timely bi-weekly payroll information and processing employee time-off requests and scheduling adjustments.
• Track and maintain employee training and meeting attendance records.
• Assist with staffing coordination and securing additional coverage for group bookings and special events.
• Foster a positive and collaborative team environment that promotes employee engagement, professionalism, and a strong service culture across all departments.
• Perform additional job-related duties and special projects assigned.

Qualifications

• Minimum of 2 years of experience in a spa, hospitality, or wellness environment, with at least 1 year in a supervisory role.
• Knowledge of sanitation standards, health regulations, and spa policies and procedures.
• Excellent communication, problem-solving, and decision-making abilities, with the capacity to interact professionally and empathetically with both guests and staff at all levels of the organization.
• Demonstrate ability to lead, motivate, and engage a team while fostering a positive, collaborative, and service-driven work environment.
• Reading, writing, and oral proficiency in the English language required.
• Flexibility to work varying schedules, including evenings, weekends, and holidays.
• Ability to handle stressful situations calmly and professionally while maintaining a warm and welcoming demeanor.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.