Spa Supervisor

Columbia Hospitality; Woodinville (WA); On-site; USD 62,000 - 84,000; Full time

Job summary

Columbia Hospitality invites applications for a supervisory role at The Somm. Hotel and Spa in Woodinville, WA. This position oversees front desk operations, ensuring exceptional guest experiences and supervising the front desk team in a luxury hotel setting. Ideal candidates will have strong communication skills and lead with a customer-first mindset.

Benefits

Hourly Pay Rate: $30.00

Get Paid Daily

Paid Time off & Holiday Pay

Medical, Dental, Vision, Disability, 401K Benefits

Discounted Lodging, Dining, Spa, Golf, and Retail

Qualifications

• 1 year front-desk supervisory or lead experience in hospitality or hotels required.
• Previous customer service or guest relations experience required.
• Experience leading a team.

Responsibilities

• Supervising procedural aspects of the front desk of the Spa.
• Performing Spa front desk agent duties as necessary.
• Ensuring guest needs are responded to in a timely and professional manner.

Skills

Strong written and verbal communication

Leadership

Customer service

Job description

In the new heart of Woodinville the beauty of the Pacific Northwest meets its newest destination, The Somm. Hotel and Spa. The Somm. is set to open in summer 2025, becoming the centerpiece of a 20-acre master-planned development in Woodinville, Wash.

The Somm. Hotel and Spa is a 164-room luxury hotel that will offer a blend of upscale accommodations and amenities. The project is part of Harvest, a town square-style development that will house nearly 100,000 square feet of restaurants, bars, wine-tasting rooms, and recreation. It also includes hundreds of apartments and townhouses, making it a comprehensive destination in its own right.

The hotel itself is designed to be a haven of comfort and indulgence. It features a signature restaurant, rooftop bar, 10,000 sq ft of meeting spaces, and a 5,661-square-foot spa. Additionally, there will be 9,000 square feet of retail space that will complement the hotel’s offerings. This retail section is expected to include wine-tasting rooms, restaurants, and other facilities.

Let’s start off with the most important part - what’s in it for you:

The Perks

*Eligibility of perks is dependent upon job status

• Hourly Pay Rate: $30.00
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to you:

“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What you’ll do:
The Brass Tacks

• Supervising procedural aspects of the front desk of the Spa.
• Ensuring guest and Spa Front Desk team needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable.
• Performing Spa front desk agent duties as necessary, such as answering incoming phone calls, booking appointments, check out’s and optimizing the Spa front desk schedule.
• Ensuring proper Spa front desk etiquette to provide excellent service to Spa guests.
• Ensuring that all safety and security policies and procedures are followed.
• Assisting with the training, coaching and development of front desk team members.
• Assisting with interviewing Spa front desk team members.
• Maintaining an up to date working knowledge of all Spa specials as well as assisting with creating new specials.
• Preparing daily reports and completing monthly Spa inventory.
• Understanding of all Spa front office standards and assisting in solving deficiencies.
• Completing designated cashier and closing reports in the computer system.
• Following all company policies and procedures; reporting accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional.
• Welcoming and acknowledging all guests according to company standards.
• Developing and maintaining positive working relationships with others; support team to reach common goals. Work with Front Desk team to reach retail sales goals.
• Ordering all supplies needed for operations of Spa.
• Responding to all emails from Spa Guest services and all future guests.
• To maintain and upkeep the spa to remain clean, tidy, and stocked for guests.
• To coordinate and communicate Spa Front Desk Schedules to the Spa Front Desk team.
• Performing other reasonable job duties as requested by Manager.
  
  

The Nitty Gritty

• Weekend availability required
• 1 year front-desk supervisory or lead experience in hospitality or hotels required
• Strong written and verbal communication skills required
• Experience leading a team
• Previous customer service or guest relations experience required
• The ability to analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

The Fine Print
Columbia Hospitality, In c. operating as Columbia Hospitality Service U.L.C. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.

Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect

Columbia Hospitality is an international management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.

About the company

Columbia Hospitality is a premier hospitality management and consulting company specializing in the management of conference centers, boutique hotels / inns, and resorts.

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