Spa Supervisor

Viceroy Hotels and Resorts

Sun Valley (ID)

On-site

USD 60,000 - 90,000

Full time

3 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) Retirement Plan

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program

Educational opportunities / Tuition Re

Leave benefits

Job summary

Viceroy Hotels & Resorts is opening Sun Valley’s first luxury resort, inviting a Spa Supervisor to oversee daily spa operations and deliver personalized guest experiences. You will lead a dedicated spa team, manage reservations and treatments, and uphold luxury standards across facilities, safety, and service quality.

You will drive guest satisfaction, coordinate with hotel departments, and contribute to revenue goals through exceptional spa experiences in a premier mountain destination.

Qualifications

Experience in spa operations or a related supervisor position.
Strong leadership, interpersonal, communication and organizational skills.
Excellent customer service, problem-solving abilities and guest-focused attitude.

Responsibilities

Supervise daily spa operations to ensure smooth workflow and service excellence.
Lead, train, and support spa team members to maintain professional standards.
Welcome guests, manage reservations, coordinate treatment schedules, and accommodate requests.
Monitor guest satisfaction, address concerns, and implement service recovery solutions.
Ensure spa facilities and treatment rooms are clean, organized, and maintained.
Monitor inventory of spa supplies and coordinate replenishment.
Promote spa treatments and wellness packages to support revenue objectives.
Coordinate with therapists, front desk, housekeeping, and other departments for seamless service.
Ensure compliance with sanitation, health and safety standards, and operating procedures.
Assist with staff scheduling, administrative duties, inventory control, and reporting.

Skills

Spa operations

Leadership

Guest relations

Customer service

Staff training

Conflict resolution

Job description

Viceroy Hotels Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy’s portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal’s Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026.

Location

The property offers 73 guest rooms and 12 single-level penthouse residences, all with sweeping views of Idaho’s Rocky Mountains. Guests and owners will enjoy an elevated level of personalized service and an extensive amenity suite, including a 5,700-square-foot full-service spa, a 1,500-square-foot fitness center, six treatment rooms, an indoor thermal pool, cold plunge, sauna, and steam rooms. A state-of-the-art rooftop observatory and outdoor terrace bar will provide unobstructed access to the Central Idaho Dark Sky Reserve, the first designated preserve of its kind in the U.S. and one of only 12 globally.

Overview

Located at the southeast corner of Main Street and River Street East—the gateway to downtown Ketchum, Idaho—and just minutes from Bald Mountain’s River Run base, this exceptional property will debut as Sun Valley’s first luxury hotel and for-sale residence offering. As part of the Viceroy team, you’ll help bring our signature experiential hospitality to one of North America’s most iconic, year-round mountain destinations

The Spa Supervisor is responsible for overseeing daily spa operations and ensuring an exceptional, personalized experience for every guest in accordance with Viceroy Sun Valley’s luxury hospitality standards. This role supervises spa team members, coordinates appointments and treatments, maintains facility cleanliness and presentation, and supports the achievement of guest satisfaction, operational efficiency, and revenue goals.

The Spa Supervisor is expected to maintain high guest satisfaction, ensure efficient daily operations, support team development, uphold cleanliness and safety standards, and contribute to the resort’s reputation for outstanding luxury wellness experiences.

Responsibilities

Supervise daily spa operations to ensure smooth workflow and consistent service excellence.
Lead, train, and support spa team members to maintain professional standards and deliver exceptional guest service.
Welcome guests, manage reservations, coordinate treatment schedules, and accommodate special requests.
Monitor guest satisfaction, handle concerns promptly, and implement appropriate service recovery solutions.
Ensure spa facilities, treatment rooms, relaxation areas, and amenities are clean, organized, and properly maintained.
Monitor inventory of spa supplies, linens, amenities, and retail products; coordinate replenishment as needed.
Promote spa treatments, wellness packages, and retail products to enhance the guest experience and support revenue objectives.
Coordinate with therapists, front desk personnel, housekeeping, and other hotel departments to ensure seamless service delivery.
Ensure compliance with sanitation procedures, health and safety regulations, and established operating standards.
Assist with staff scheduling, administrative duties, inventory control, and operational reporting.
Monitor team performance and identify opportunities to improve service quality, productivity, and operational efficiency.
Maintain guest confidentiality and uphold the resort’s standards of professionalism, hospitality, and personalized service.

Qualifications

Previous experience in spa operations, hospitality, guest relations, or a related supervisor y position.
Strong leadership, interpersonal, communication, and organizational skills.
Excellent customer service and problem-solving abilities.
Knowledge of spa treatments, reservation systems, scheduling, and inventory management is an advantage.
Ability to manage multiple priorities in a fast-paced luxury hospitality environment.
Professional appearance, attention to detail, and a positive, guest-focused attitude.
Flexibility to work weekends, holidays, and varying shifts as required.

Benefits

We are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.

Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance 401(k) Retirement Plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave (provided in accordance with applicable law)
Employee assistance program (EAP)
Educational opportunities / Tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

For Employees Based In Washington

8 paid holidays per year
Up to 20 days of paid vacation per year, based on classification and length of service
Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.

For Employees Based In Colorado

8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
Up to 20 days of paid vacation per year, based on classification and length of service
6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.

For Employees Based In California

8 paid holidays per year
Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.
Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.

Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement(“CBA”). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.