Spa Receptionist

Viceroy Hotels and Resorts

Sun Valley (ID)

On-site

USD 34,000 - 42,000

Full time

14 days+

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term and long-term disability

401(k) Retirement Plan with employer‑m

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program (EAP)

Tuition reimbursement

Jury duty leave

Personal leave

Military leave

Job summary

Viceroy Hotels is opening Sun Valley, Idaho, and seeks a Spa Receptionist to be the first point of contact for spa guests. You will handle reservations, check-ins and communications with grace and professionalism.

In this luxury setting, you will manage bookings, promote spa experiences, assist with retail, and ensure a seamless spa journey for all guests while maintaining the high standards of the brand.

Qualifications

Experience in luxury hospitality, spa, front desk or concierge roles preferred.
Exceptional communication, interpersonal and guest-service skills.
Ability to multitask in a fast-paced, serene environment.
Proficiency in spa software/POS systems such as Book4Time, SpaSoft or Mindbody.

Responsibilities

Greet guests warmly and manage check-ins and check-outs.
Handle reservations, schedule adjustments, and payment processing.
Provide product recommendations and assist with retail purchases.
Maintain front desk, retail area and relaxation spaces in a calm, luxurious atmosphere.

Skills

Guest service

Communication

Multitasking

Spa software

Tools

Book4Time

SpaSoft

Mindbody

Job description

Viceroy Hotels

Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy’s portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal’s Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026.

Location

The property offers 73 guest rooms and 12 single-level penthouse residences, all with sweeping views of Idaho’s Rocky Mountains. Guests and owners will enjoy an elevated level of personalized service and an extensive amenity suite, including a 5,700-square-foot full-service spa, a 1,500-square-foot fitness center, six treatment rooms, an indoor thermal pool, cold plunge, sauna, and steam rooms. A state-of-the-art rooftop observatory and outdoor terrace bar will provide unobstructed access to the Central Idaho Dark Sky Reserve, the first designated preserve of its kind in the U.S. and one of only 12 globally.

Overview

Located at the southeast corner of Main Street and River Street East—the gateway to downtown Ketchum, Idaho—and just minutes from Bald Mountain’s River Run base, this exceptional property will debut as Sun Valley’s first luxury hotel and for-sale residence offering. As part of the Viceroy team, you’ll help bring our signature experiential hospitality to one of North America’s most iconic, year-round mountain destinations. The Spa Receptionist is the first point of contact for all spa guests and plays a key role in delivering an exceptional luxury experience. This role handles reservations, check-ins, check-outs, retail sales, and guest communication with grace, efficiency, and professionalism. The Spa Receptionist ensures a seamless and personalized spa journey while supporting overall spa operations.

Responsibilities

Welcome guests warmly, providing an attentive and polished greeting upon arrival.
Escort or direct guests through their spa journey, ensuring comfort and clarity.
Anticipate guest needs and respond promptly to requests, preferences, and concerns.
Provide knowledgeable recommendations on treatments, spa experiences, memberships, and retail products.
Maintain a calm, luxurious atmosphere in the reception and retail areas.
Manage all spa bookings, confirmations, modifications, and cancellations with accuracy.
Maintain a deep understanding of treatment menu offerings, therapist specialties, and treatment durations.
Optimize the schedule to maximize therapist productivity and guest satisfaction.
Handle guest check-ins and check-outs efficiently, including payment processing and charges.
Answer emails, calls, and inquiries promptly and professionally.
Offer thoughtful product recommendations and assist guests in selecting retail items that suit their wellness needs.
Ensure retail displays are immaculate, fully stocked, and visually appealing.
Support monthly inventory counts, restocking, and reporting.
Promote spa promotions, special packages, and seasonal experiences.
Communicate guest information, preferences, or special requests to therapists and spa leadership.
Maintain cleanliness and presentation of the front desk, retail area, and relaxation spaces.
Assist with locker room or facility needs during peak times (as needed).
Participate in daily briefings and contribute to a collaborative team environment.
Handle sensitive guest information with confidentiality.
Follow all cash-handling policies and financial protocols.
Maintain knowledge of spa safety procedures and emergency protocols.
Ensure adherence to brand standards, SOPs, and service guidelines.

Qualifications

Previous experience in luxury hospitality, retail, spa, front desk, or concierge roles strongly preferred.
Exceptional communication, interpersonal, and guest-service skills.
Strong multitasking abilities and comfort working in a fast-paced, serene environment.
Proficiency in spa software/POS systems (e.g., Book4Time, SpaSoft, Mindbody, etc.).
Professional appearance and polished demeanor.
Flexible availability, including weekends and holidays.
Warm, gracious, and naturally service-oriented.
Highly organized, detail-focused, and proactive.
Confident in recommending services and retail products.
Able to remain calm, composed, and guest-focused under pressure.
Team player with a positive, solution-oriented attitude.

Benefits

We are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.

Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance 401(k) Retirement Plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave (provided in accordance with applicable law)
Employee assistance program (EAP)
Educational opportunities / Tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

For Employees Based In Washington

8 paid holidays per year
Up to 20 days of paid vacation per year, based on classification and length of service
Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.

For Employees Based In Colorado

8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
Up to 20 days of paid vacation per year, based on classification and length of service
6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.

For Employees Based In California

8 paid holidays per year
Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.
Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.