Spa Supervisor

montage; Peapack-Gladstone (NJ); On-site; USD 27,000 - 39,000; Full time

Job summary

Montage International in Peapack-Gladstone, NJ is seeking a Spa Supervisor to support the spa management team and ensure smooth operations across providers, guest reception, spa attendants and wellness staff.

You will uphold policies, anticipate guest needs, handle daily opening/closing, assist in admin tasks, coordinate promotions, train associates, and communicate across departments to deliver exceptional guest service.

Qualifications

• High school diploma or equivalent required; Bachelor's degree preferred.
• 1–2 years of supervisor experience in a spa setting preferred.

Responsibilities

• Ensure policies, procedures and standards are implemented and followed.
• Anticipate guest needs.
• Perform daily opening and closing responsibilities of the spa.
• Support Spa Manager and Director with administrative tasks.
• Facilitate staff training and daily line-ups.
• Coordinate interdepartmental communication for daily operations.
• Attend meetings as required.
• Ensure guest satisfaction and address issues.

Education

High school or equivalent

Bachelor's degree

Job description

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

Spa Supervisor

SUMMARY

The purpose of the Spa Supervisor is to provide support for the spa management team in all areas of the spa to ensure smooth and efficient operational procedures within all departments enabling the staff to provide optimal guest service, specifically the providers, guest reception, spa attendant, and wellness team.

ESSENTIAL FUNCTIONS

• Ensure all policies, procedures and standards are implemented, functional, and adhered to consistently.
• Anticipate guest needs.
• Daily opening and closing responsibilities of the spa.
• Support Spa Manager and Director in any administrative tasks including, sales reports, staff performance tracking, coordinating promotions as well as facility maintenance.
• Conduct and support ongoing educational opportunities for associates, including daily line ups.
• Assist in communication between all departments that is necessary for the day to day operations to be successful.
• Attend meetings as required
• Ensure guest satisfaction.
• Resolve any guest issues or concerns that may arise.
• Communicate any guest or associate concerns to the rest of the management team.

QUALIFICATIONS

• High school or equivalent education required. Bachelor's degree preferred.
• 1-2 years supervisor experience in a spa setting preferred.

PHYSICAL REQUIREMENTS

• Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

The hourly rate for the Spa Supervisor is $24.00/hour. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and may include other factors, that Montage reasonably expects to pay for the position.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.