Spa Manager

montage; Big Sky (MT); On-site; USD 80,000 - 110,000; Full time

Job summary

Montage International is seeking a Spa Manager to lead day-to-day operations of the spa, align with hotel mission, and drive profitable performance while delivering exceptional guest service. The ideal candidate has 4–6 years spa experience with at least 3 in a leadership role, a Bachelor's Degree, and strong organizational skills; proficiency in Microsoft Office is expected.

This on-site role requires managing a diverse spa team, coordinating with departments, and maintaining luxury standards

Qualifications

• 4-6 years of spa experience; 3 of which were in a leadership role
• Bachelor's Degree
• Excellent organizational and time management skills
• Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur

Responsibilities

• Create a supportive and professional environment delivering a spa experience that exceeds guest and associate expectations.
• Oversee operations in the spa including Massage, Skincare, Nails, Guest Reception, Locker Rooms, Spa Retail and Fitness Center; monitor budget and staffing.
• Develop programs, marketing initiatives and promotions to increase revenue and guest satisfaction; lead Wellness and Fitness experiences.
• Support public relations, respond to media leads, and establish partnerships with vendors for pricing, support, and promotions.
• Perform additional duties as assigned based on business needs.

Skills

Organizational skills

Time management

Spa operations

Education

Bachelor's Degree

Master's Degree

Tools

Word

Excel

PowerPoint

Outlook

Job description

Spa Manager

Live Your Passion. Add Your Magic.
At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

SUMMARY

The Spa Manager is responsible for management and day to day operations of the spa and for the department's development of long term directions, in support of the hotel's, Mission and Values; including profitable financial management, effective leadership, excellent customer service skills, and supervision of department requirements and standards. The Spa Manager must possess strong business and organizational skills as well as have creative energies and the ability to motivate and inspire a talented and diverse spa team. Must possess exceptional skills in running a spa operation in a city hotel environment.

ESSENTIAL FUNCTIONS

• Create a supportive and professional environment which consistently delivers a spa experience that exceeds guest and associate expectations. Assist with the screening and selection of all qualified spa candidates, communicating performance expectations, providing associates with on-going feedback, mentoring and conducting official performance reviews. Provide associates with coaching and counseling as needed to achieve performance objectives to reach their fullest potential.


• Oversee operations in the spa department including: Massage, Skincare, Nails, Guest Reception, Locker Rooms, Spa Retail and the Fitness Center. Develop and monitor financial strategies to increase revenues while controlling operating expenses, monitoring annual budget and forecasts, reviewing monthly financial statements, utilizing yield management strategies, implementing inventory management and purchasing procedures, as well as monitoring and adjusting staffing levels, spa service appointments and operational expenses, to maximize spa profitability.


• Develop and enforce standard operating systems, to ensure the facility is maintained to luxury spa standards. Strategically and proactively develop programs, marketing initiatives and promotions to increase revenue generating opportunities, enhance the guest experience, and increase the repeat guest base. Create Wellness and Fitness experiences for the guests as appropriate.


• Support public relations requests for the spa and respond to all media leads. Establish beneficial partnerships with all product, equipment, and supply vendors that include competitive pricing, technical support, training programs and coop promotions.


• All positions may perform additional duties as assigned based on business needs that may be outside the scope of normal duties.

QUALIFICATIONS

• 4-6 years of spa experience; 3 of which were in a leadership role


• Bachelor's Degree


• Excellent organizational and time management skills


• Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur

PREFERRED

• Master's Degree


• Luxury hotel experience strongly preferred

PHYSICAL REQUIREMENTS

Most work tasks are performed indoors. Position requires walking and giving direction most of the working day. Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Must be able to push and pull carts and equipment weighing up to 50 lbs. occasionally.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.