Spa Supervisor

Four Seasons Hotel; Orlando (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading luxury resort in Orlando seeks a Spa Supervisor to enhance guest experiences and uphold high service standards. The role involves supervising the spa team, managing bookings, and ensuring operational excellence. Candidates should have a passion for wellness, experience in luxury settings, and strong leadership qualities.

Benefits

Comprehensive learning and development programs

Employee Assistance Program

401(k) and Retirement Plan Matching

Medical Insurance after 30 days

Competitve wages and benefits package

Qualifications

• Passion for health and wellness industry.
• Previous supervisory experience preferred.
• Oral and written proficiency in English.

Responsibilities

• Oversee day-to-day spa operations and guest appointments.
• Conduct staff training and improve service delivery.
• Ensure cleanliness and maintenance of the spa facilities.

Skills

Communication

Organizational skills

Supervisory experience

Guest relations

Education

Previous experience in luxury spa settings

Tools

Spa software systems

Microsoft Office

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Resort Orlando at Walt Disney World Resort, is the leading luxury resort in Central Florida. We pride ourselves on the service we deliver and that all begins with the dedication of our employees who embrace the meaning behind the Golden Rule. Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable. Our goal is to attract only the most positive and passionate talent, those who are able to provide intuitive service, with a warm and friendly smile. We encourage our team to strive for personal and professional greatness and are always empowered to do what is right.

The Opportunity:

Spa Supervisor

Who We Look For:

The Spa & Wellness Supervisor plays a vital role in overseeing the day-to-day operations of the spa, ensuring an exceptional guest experience while upholding Four Seasons’ high standards of service and professionalism. This role includes supervising spa team members, managing bookings, coordinating staff training, and maintaining the cleanliness and functionality of all spa areas. The Spa & Wellness Supervisor is a leader who inspires the team through example, fosters morale, and ensures seamless operations that enhance guest satisfaction.

Responsibilities:

Guest Experience

• Provide consultations and familiarize guests with services, amenities, spa, and hotel facilities.

• Set and coordinate guest appointments while adhering to Four Seasons’ service standards.

• Promote and sell retail products, tailoring recommendations to guest needs.

• Anticipate guest needs, resolve issues promptly, and ensure complete satisfaction.

Team Leadership & Development

• Supervise daily operations of the spa team, including therapists, attendants, and coordinators, ensuring adherence to standards.

• Conduct training sessions for new hires, maintaining and updating the Spa Training Manual and testing materials quarterly.

• Continuously retrain team members to improve service delivery and operational efficiency.

• Monitor and document staff performance, assisting with evaluations and corrective actions as needed.

• Develop and implement up-selling incentives to drive revenue growth.

Operational Excellence

• Oversee spa booking practices to maximize productivity and room utilization, ensuring efficient scheduling during peak and off-peak hours.

• Conduct daily checks of guest areas, including locker rooms, fitness areas, and relaxation rooms, to ensure cleanliness, orderliness, and proper equipment functioning.

• Manage inventories and reorder supplies to meet operational demands.

• Collaborate with spa management on new procedures to improve service and productivity.

Retail Management

• Maintain retail displays, ensuring neatness and proper stock levels.

• Conduct monthly inventory and introduce new, unique products to enhance retail offerings.

• Implement and monitor retail incentive plans for staff to boost sales.

Administrative Responsibilities

• Ensure accurate input of services, gratuities, and retail sales into the POS system.

• Prepare accounting reports, research voucher issues, and resolve discrepancies.

• Maintain an organized workspace and manage desk supplies, guest materials, and operational inventories.

Minimum Qualifications:

• Passion for the health and wellness industry and commitment to delivering exceptional guest experiences.

• Oral and written proficiency in English; additional languages are an asset.

• Excellent communication and organizational skills, with the ability to prioritize in a busy environment.

• Previous supervisory experience in a luxury spa or wellness setting preferred.

• Knowledge of spa software systems and hotel interface programs such as Book4Time, Birchstreet, Opera, and HotSOS.

• Proficiency in Microsoft Office (Word and Excel) and Canva.

• Ability to inspire and motivate team members while maintaining professionalism and attention to detail.

Comprehensive Benefits

• Energizing Employee Culture where you are encouraged to be your true self !

• Comprehensive learning and development programs to help you master your craft.

• Inclusive and diverse employee engagement events all year-round .

• Exclusive discount and travel programs with Four Seasons

• Competitive wages and benefits package

• Medical Insurance after 30 days of employment

• Employer-paid Dental and Vision insurance

• 401(k) and Retirement Plan Matching

• Employee Assistance Program

• And so much more!

Four Seasons Hotels & Resorts, Employer of Choice

“The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion, and culture. It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” – Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts

We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf