Spa Supervisor

Hyatt Hotels Corporation; Indio (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401k Retirement Savings Plan with 401k

Free Room Nights at Hyatt Hotels and F

Paid Vacation and Sick Days

Tuition Reimbursement - $1000 per year

Job summary

Grand Hyatt Indian Wells Resort and Villas in California seeks a Spa Supervisor to lead daily spa operations and provide guest‑facing direction on shifts. You will support staffing, service standards, and front‑of‑house coordination while driving a calm guest experience.

Responsibilities include supervising shifts, managing appointments with reception and therapists, coaching staff, and escalating issues to the Spa Assistant Manager.

Qualifications

• At least 2 years of experience in a spa, hotel, resort, wellness, or comparable guest‑service environment.
• Strong guest‑service judgment and the ability to address concerns with warmth, professionalism, and discretion.
• Clear communication and organizational skills; able to coordinate multiple needs in a busy operation.

Responsibilities

• Lead assigned shifts, helping open, operate, and close the spa according to resort standards.
• Welcome guests and communicate about appointments, services, and resort policies.
• Monitor the daily schedule and coordinate with reception, therapists, and spa team members.
• Coach team members on hospitality, communication, presentation, and service standards.
• Respond to guest questions, escalate issues to management when needed, and ensure cleanliness.
• Coordinate with housekeeping, front office, concierge, and F&B to meet guest needs.
• Assist with payroll timecards, attendance, and accurate submission.
• Maintain inventory and support spa promotions and resort offerings.

Skills

Guest service orientation

Communication skills

Team leadership

Tools

Booking software

POS systems

Scheduling software

Job description

Close Inclusive Collection Job Postings Notification

"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."

Grand Hyatt Indian Wells Resort and Villas

US - CA - Indian Wells

Spa

Entry Level Manager

Full‑time

Hourly US Dollar (USD) pay basis

Summary

The Spa Supervisor supports daily operations at the resort’s 15-treatment-room spa, helping deliver a smooth, welcoming experience for guests and a well‑organized work environment for the team. This is a hands‑on, guest-facing role that provides on‑shift direction, supports the Spa Assistant Manager with staffing and service standards, and helps coordinate the spa’s front‑of‑house and treatment operations.

The Spa Supervisor handles routine operating decisions and guest concerns during assigned shifts, escalating significant staffing, financial, safety, or service issues to the Spa Assistant Manager. The Spa Assistant Manager leads day‑to‑day department management; the Area Director of Spa provides broader direction and oversight.

The pay rate for this position is $21.00 - $23.00 hourly. This is the pay rate for this position that the Grand Hyatt Indian Wells reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

Key responsibilities

Responsibilities include, but not limited to:

• Lead assigned shifts, helping the spa open, operate, and close according to resort standards.


• Welcome guests and support a calm, polished arrival and departure experience, including clear communication about appointments, spa services, and resort policies.


• Monitor the daily appointment schedule and coordinate with reception, therapists, and other spa team members to keep service flow on track.


• Help assign and adjust work during the shift based on bookings, staffing, and guest needs.


• Coach team members in the moment on hospitality, communication, presentation, and service standards; share follow‑up coaching needs with the Spa Assistant Manager.


• Respond to routine guest questions and concerns, resolve issues within established guidelines, and promptly elevate matters requiring management attention.


• Inspect treatment rooms, relaxation areas, locker rooms, and other guest spaces for cleanliness, readiness, supplies, and presentation.

Support consistent pre‑and post‑treatment room procedures and help the team follow sanitation, safety, and resort operating protocols.

• Communicate with hotel departments, including housekeeping, front office, concierge, and food and beverage, to coordinate guest needs and resort service.


• Help maintain accurate shift notes, incident reports, attendance records, and other operational documentation.


• Support onboarding and training for new team members and reinforce established procedures.

Assist with weekly payroll processing by reviewing timecards, monitoring attendance, identifying discrepancies, and ensuring payroll information is submitted accurately and on time.

• Stay informed about spa services, packages, promotions, and resort offerings so guest questions can be handled accurately.

Maintain inventory controls, oversee supply replenishment, and help ensure operational readiness across all spa areas.

Foster retail success by coaching associates on product knowledge, recommendations, and guest education.

Support the implementation of spa promotions, seasonal offerings, and resort marketing initiatives.

Perform other related duties as assigned.

Success in this role

Success means guests feel welcomed and well cared for, spa spaces and schedules are ready for service, team members receive reliable on‑shift support, and operational issues are communicated to the Spa Assistant Manager promptly and clearly.

Medical, Dental, and Vision Insurance

401k Retirement Savings Plan with Company Match

Free Room Nights at Hyatt Hotels and Friend & Family Discounts

Paid Vacation, Paid Sick Days

Tuition Reimbursement - $1000 per year

Qualifications

• At least 2 years of experience in a spa, hotel, resort, wellness, or comparable guest‑service environment.


• Strong guest‑service judgment and the ability to address concerns with warmth, professionalism, and discretion.


• Clear communication and organizational skills; able to coordinate multiple needs in a busy operation.


• Comfortable using booking, point‑of‑sale, scheduling, and standard workplace software, or able to learn the systems used by the resort.


• Able to work a flexible schedule that may include weekends, holidays, evenings, and peak resort periods.

CPR/First Aid certification preferred, or willingness to obtain it if required by the resort.

Work environment and physical requirements

The supervisor regularly moves throughout the spa and may stand or walk for extended periods, bend or reach to inspect and prepare guest areas, and lift or carry supplies weighing up to 25 pounds, with or without reasonable accommodation.

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