Spa Supervisor

The Westin at Frenchman's Reef; Charlotte Amalie (United States Virgin Islands); On-site; USD 60,000 - 76,000; Full time

Benefits offered by this job

Hotel discounts

Tuition reimbursement

Paid time off

401K match

Job summary

The Westin at Frenchman's Reef in St. Thomas invites applications for a Spa Operations Supervisor to guide daily spa activities and lead a high-performing team.

You will partner with spa leadership to deliver exceptional guest experiences, uphold brand standards, and develop operations that support growth toward a Spa Manager role while fostering service excellence and teamwork.

Qualifications

• 1–3 years of experience in a spa, hospitality, wellness, or luxury service environment.
• Previous supervisory or lead experience preferred.
• Strong passion for guest service, spa operations, and wellness experiences.
• Excellent communication and interpersonal skills; ability to lead by example.
• Proficiency with basic computer systems and spa booking software.

Responsibilities

• Support the daily spa operations, ensuring smooth, guest-focused service delivery across all areas (front desk, treatment areas, retail).
• Supervise, coach, and motivate spa team members, including therapists, attendants, and front desk staff.
• Assist with staff scheduling, training, and onboarding, ensuring team members meet service and brand standards.
• Deliver and model exceptional customer service, resolving guest concerns promptly and professionally.
• Monitor spa cleanliness, safety, and overall facility presentation to maintain high-quality standards.
• Support retail operations, including product merchandising, inventory control, and sales performance.
• Assist leadership with payroll tracking, daily reports, and operational checklists.
• Ensure compliance with spa policies, procedures, and applicable health and safety regulations.
• Act as the point of contact during shifts, stepping in to support team members and handle operational needs in real time.
• Collaborate with Spa Manager/Director on initiatives to improve guest satisfaction, team engagement, and revenue performance.

Skills

Spa operations

Guest service

Leadership

Scheduling

Spa booking software

Tools

Spa booking software

Job description

Property Description

Join the elite team at The Westin at Frenchman's Reef in breathtaking St. Thomas! Set against the stunning backdrop of the Caribbean, our reimagined resort is where luxury meets tropical paradise. We're looking for passionate and driven individuals to help us deliver world-class hospitality in a setting like no other. With exceptional amenities, including pristine beaches, a state-of-the‑art spa, multiple dining options, and endless adventure opportunities, The Westin at Frenchman's Reef offers a dynamic work environment where your talents can shine. As part of our team, you'll have the opportunity to create unforgettable experiences for our guests in one of the world's most coveted destinations. Elevate your career in hospitality by joining us and be a part of the excitement and energy at The Westin at Frenchman's Reef.

Overview

Are you passionate about delivering exceptional guest experiences in a luxury spa environment? We’re seeking a dynamic Spa Operations Supervisor to support the daily operations of our spa and wellness facilities while leading a high-performing team.

In this role, you’ll partner closely with spa leadership to ensure seamless service delivery, uphold brand standards, and create a welcoming, rejuvenating experience for every guest. This is a hands‑on leadership position ideal for someone ready to grow into a Spa Manager role while building strong operational and team leadership skills.

Responsibilities

• Support the daily spa operations, ensuring smooth, efficient, and guest‑focused service delivery across all areas (front desk, treatment areas, retail).
• Supervise, coach, and motivate spa team members, including therapists, attendants, and front desk staff.
• Assist with staff scheduling, training, and onboarding, ensuring team members meet service and brand standards.
• Deliver and model exceptional customer service, resolving guest concerns promptly and professionally.
• Monitor spa cleanliness, safety, and overall facility presentation to maintain high-quality standards.
• Support retail operations, including product merchandising, inventory control, and sales performance.
• Assist leadership with payroll tracking, daily reports, and operational checklists.
• Ensure compliance with spa policies, procedures, and applicable health and safety regulations.
• Act as the point of contact during shifts, stepping in to support team members and handle operational needs in real time.
• Collaborate with Spa Manager/Director on initiatives to improve guest satisfaction, team engagement, and revenue performance.

Why Join Us?

• Opportunity to grow into Spa Manager and leadership roles
• Work in a collaborative, guest-focused luxury environment
• Be part of a team that values wellness, service excellence, and professional development

Qualifications

• 1–3 years of experience in a spa, hospitality, wellness, or luxury service environment.
• Previous supervisory or lead experience preferred.
• Strong passion for guest service, spa operations, and wellness experiences.
• Excellent communication and interpersonal skills; ability to lead by example.
• Proven ability to multitask in a fast‑paced hospitality environment.
• Basic understanding of spa services, retail products, and scheduling systems.
• Strong organizational skills and attention to detail.
• Flexible schedule, including evenings, weekends, and holidays.
• Proficiency with basic computer systems and spa booking software preferred.

Benefits

Davidson Hospitality Group is an award‑winning, full‑service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

Inkeeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-meaning of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.