Spa Sales and Guest Service Associate

Hand & Stone Franchise Corp; Georgetown (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Flexible schedule

Training & development

Opportunity for advancement

Free uniforms

Job summary

Hand & Stone Franchise Corp in Washington, DC is looking for Spa Associates dedicated to providing exceptional customer service and building lasting connections with clients. In this role, you will meet membership sales goals and maintain spa cleanliness while ensuring each client has a memorable experience.

We recognize the importance of work-life balance, offering flexible scheduling and opportunities for professional growth through training and advancement within the company.

Qualifications

• Ability to meet membership sales goals.
• Detailed knowledge of menu of services.
• Excellent customer service skills.

Responsibilities

• Provide excellent customer service to members and guests.
• Schedule appointments and handle customer inquiries.
• Maintain cleanliness standards in the spa.

Skills

Customer service

Sales communication

Knowledge of spa services

Organization skills

Job description

Benefits:

• Bonus based on performance


• Competitive salary


• Employee discounts


• Flexible schedule


• Free uniforms


• Opportunity for advancement


• Training & development

Welcome, Empower, Connect!

At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client's month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client.

By connecting with clients, co-workers, and the community, our Spa Associates ensure that each service is memorable and exceptional. Their commitment to excellence helps us fulfill our mission of making every visit the highlight of our clients' month.

What sets Hand & Stone Apart:

• Opportunity- This role is more than just answering the phone. Boost your paycheck with our stress-free membership model. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well-being are our top priorities.


• Convenience – We recognize the demands of a busy schedule and are committed to providing support. We offer a variety of shifts designed to accommodate your lifestyle, ensuring a friendly and stable work environment.


• Training and Growth- Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles.


• Family Focused- Strike the right work/life balance by making a difference in people’s lives and enhancing your own experience. Enjoy a 10% weekly KinderCare discount for childcare, along with personal care and discounts through the LifeMart program. **LifeMart program benefits available in spas who partner with ADP)**

Our Spa Associates:

• Meet membership sales goals.


• Have a detailed knowledge of the menu of services


• Provide excellent customer service to members and guests, while building lasting connections.


• Effectively communicate sales, promotions, and service options with clients


• Uphold spa cleanliness standards


• Answer phones, schedule appointments, and file documents


• Perform various other duties as assigned