Spa Sales and Guest Service Associate

Hand & Stone Franchise Corp; Orlando (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Opportunity for advancement

Training & development

Job summary

A leading wellness company in Orlando seeks Spa Associates to provide exceptional customer service and meet membership sales goals. The ideal candidate will have strong communication skills and a detailed knowledge of services. This role offers opportunities for advancement with training in a supportive environment. Candidates will enjoy benefits such as a competitive salary and a flexible schedule to enhance work/life balance.

Qualifications

• Ability to meet membership sales goals.
• Detail-oriented knowledge of all menu services.
• Excellent customer service skills for members and guests.
• Effectively communicate sales, promotions, and service options.
• Uphold spa cleanliness standards.
• Answer phones, schedule appointments, and file documents.

Responsibilities

• Provide exceptional customer service and build lasting connections.
• Communicate services, promotions, and scheduling effectively.
• Maintain cleanliness and organization of the spa environment.
• Answer phones and schedule appointments.
• Maintain spa cleanliness and organization.
• Perform other duties as assigned.

Skills

Customer service

Sales

Communication

Knowledge of services

Communication

Job description

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Opportunity for advancement
• Training & development

Welcome, Empower, Connect! At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client's month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client.

By connecting with clients, co-workers, and the community, our Spa Associates ensure that each service is memorable and exceptional. Their commitment to excellence helps us fulfill our mission of making every visit the highlight of our clients' month.

What sets Hand & Stone Apart:

• Opportunity: This role is more than just answering the phone. Boost your paycheck with our stress-free membership model. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well-being are our top priorities.
• Convenience – We recognize the demands of a busy schedule and are committed to providing support. We offer a variety of shifts designed to accommodate your lifestyle, ensuring a friendly and stable work environment.
• Training and Growth- Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles.
• Family Focused- Strike the right work/life balance by making a difference in people’s lives and enhancing your own experience. Enjoy a 10% weekly KinderCare discount for childcare, along with personal care and discounts through the LifeMart program. LifeMart program benefits available in spas who partner with ADP.

Our Spa Associates:

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services.
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients.
• Uphold spa cleanliness standards.
• Answer phones, schedule appointments, and file documents.
• Perform various other duties as assigned.