Spa Sales and Guest Service Associate

Hand & Stone Massage and Facial Spa; DeLand (FL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Paid time off

Training & development

Employee discounts

Flexible schedule

Advancement opportunities

Job summary

Hand & Stone Massage and Facial Spa in DeLand, FL is seeking a Spa Associate to greet guests, answer phones, schedule appointments, and promote memberships. You will maintain cleanliness, explain services, and support sales goals while working 3pm–9:30pm shifts. The role offers advancement opportunities and access to training.

Join a team focused on delivering 5-star experiences with flexible scheduling, employee discounts, and a collaborative work environment that values growth and well-being.

Qualifications

• Provide excellent customer service to members and guests.
• Know the menu of services to inform clients.
• Communicate promotions and service options to clients.
• Maintain spa cleanliness standards.
• Answer phones and schedule appointments.
• Perform duties as assigned.
• Work 3pm to 9:30pm shifts.

Responsibilities

• Meet membership sales goals
• Have a detailed knowledge of the menu of services
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned
• Work 3pm to 9:30pm shifts
• Discounted/free services and PTO available if you work qualifying hours/schedules.

Skills

Customer service

Sales

Communication

Scheduling

Phone etiquette

Job description

Welcome, Empower, Connect!

At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client's month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client.

Benefits:

• Paid time off
• Training & development
• Employee discounts
• Flexible schedule
• Opportunity for advancement

What sets Hand & Stone Apart:

• Opportunity- This role is more than just answering the phone. Boost your paycheck with our stress-free membership model. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well-being are our top priorities.
• Training and Growth- Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles.

Our Spa Associates:

• Meet membership sales goals
• Have a detailed knowledge of the menu of services
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned
• Work 3pm to 9:30pm shifts
• Discounted/free services and PTO (paid time off) available if you work qualifying hours/schedules.

SA280

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.