Spa Sales and Guest Service Associate

Hand & Stone Franchise Corp; Dearborn (MI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

10% weekly KinderCare discount for childcare

Discounts through LifeMart program

Job summary

A leading wellness spa company is seeking Spa Associates who are committed to providing exceptional customer service and meeting membership sales goals. You will be responsible for ensuring that every visit is memorable, communicating effectively with clients about services, and maintaining spa cleanliness. Opportunities for training and career growth are provided, making this position more than just a job. Enjoy a supportive environment and benefits that emphasize work-life balance.

Qualifications

• Ability to meet membership sales goals.
• Detail knowledge of available services.
• Experience in customer service and sales.

Responsibilities

• Provide excellent customer service to clients.
• Communicate promotions and service options effectively.
• Maintain cleanliness standards within the spa.

Skills

Customer service excellence

Communication skills

Sales skills

Job description

Welcome, Empower, Connect!

At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client's month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client.

By connecting with clients, co-workers, and the community, our Spa Associates ensure that each service is memorable and exceptional. Their commitment to excellence helps us fulfill our mission of making every visit the highlight of our clients' month.

What sets Hand & Stone Apart:

• Opportunity- This role is more than just answering the phone. Boost your paycheck with our stress-free membership model. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well-being are our top priorities.
• Convenience – We recognize the demands of a busy schedule and are committed to providing support. We offer a variety of shifts designed to accommodate your lifestyle, ensuring a friendly and stable work environment.
• Training and Growth- Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles.
• Family Focused- Strike the right work/life balance by making a difference in people’s lives and enhancing your own experience. Enjoy a 10% weekly KinderCare discount for childcare, along with personal care and discounts through the LifeMart program. **LifeMart program benefits available in spas who partner with ADP)

Our Spa Associates:

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned