Spa Sales and Guest Service Associate

Hand & Stone Careers; Clarksville (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading spa in Clarksville, Maryland, is seeking a Spa Associate to drive membership sales and provide exceptional customer service. This role offers competitive compensation with the potential for commissions, a supportive team environment, and various opportunities for career growth and training.

Benefits

Employee Discounts

Ongoing Training

Career Growth Opportunities

Flexible Work Schedules

Positive Work Environment

Qualifications

• 18 years old or older required.
• Detail-oriented and strong organizational skills.
• Ability to work in a team-focused environment.

Responsibilities

• Meet membership sales goals and educate clients on options.
• Provide excellent customer service to members and guests.
• Schedule appointments and maintain spa cleanliness standards.

Skills

Sales

Customer Service

Organization

Communication

Education

High School Diploma or Equivalent

Job description

Hand and Stone Massage and Facial Spa, located in Clarksville, Maryland is seeking a Spa Associate specializing in front desk sales. Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 550 individually owned and operated locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry.

What We Offer:

Set Schedules - Part Time- and Full-Time schedules with a mix of day, night and weekend shifts. Competitive Compensation -hourly wage PLUS commissions. This position goes beyond answering the phone at the front desk! Build Your Own Paycheck with our membership sales model!
•Contests – We give a friendly competition! Put your sales and customer service skills to the test!
•Career Growth -You have the potential for rapid promotions, including management roles, based on performance
.•Ongoing Training -We are ALWAYS learning and improving.
•Positive and Professional Work Environment There is no “I” in team! We work together to meet the goals of the spa and have fun, while being professional
•Employee Discounts-Who wouldn’t want discounts on products, services, AND gift cards?

How You Contribute to Success:

•Meet membership sales goals – This is a membership sales model. commission experience helpful but not necessary.
Build client and member relationships to educate on options tailored to their needs.
•Detailed knowledge of the menu of services –don’t worry, we’ll train you!
• Excellent customer service to members and guests
•Flexibility and understanding that our business model is open 7 days a week and fills a variety of shifts.
•Effectively communicate sales, promotions, and service options with clients
•Uphold spa cleanliness standards
·Bring a positive can-do attitude! At the front desk, you are the first impression of the spa! •Answer phones, schedule appointments, and file documents •Perform various other duties as assigned

Qualifications:

· High School Diploma or Equivalent · 18 years old or older please · Strong organization and attention to detail · Team player with the ability to work independently with minimal supervision.

SA520