Spa Sales and Guest Service Associate

Hand & Stone Careers; Brookfield (CT); On-site; USD 30,000 - 50,000; Full time

Job summary

Join Hand & Stone as a Spa Associate and be a crucial part of delivering exceptional client experiences. You'll have opportunities for advancement, flexible schedules, and a supportive environment with sales commissions. Enhance your skills through training while providing top-notch service in a positive work culture.

Benefits

Competitive salary

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Wellness resources

Qualifications

• Detail-oriented with strong communication skills.
• Experience in sales and a customer service environment preferred.

Responsibilities

• Meet membership sales goals and provide excellent customer service.
• Communicate service options and maintain spa cleanliness.
• Schedule appointments and manage client documentation.

Skills

Customer service

Sales

Communication

Job description

Benefits:

• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development
• Wellness resources

Welcome, Empower, Connect!
At Hand & Stone, our vision is simple: to make each visit the best hour of our client's month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client.
By connecting with clients, co-workers, and the community, our Spa Associates ensure that each service is memorable and exceptional. Their commitment to excellence helps us fulfill our mission of making every visit the highlight of our clients' month.
What Sets Hand & Stone Apart:
Opportunity: This role is more than just answering the phone. Boost your paycheck with membership sales commissions and other bonuses. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well-being are our top priorities.
Convenience: We recognize the demands of a busy schedule and are committed to providing support. We offer a variety of shifts designed to accommodate your lifestyle, ensuring a friendly and stable work environment.
Training and Growth: Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles.
Family Focused: Strike the right work/life balance by making a difference in people’s lives and enhancing your own experience. Enjoy a 10% weekly KinderCare discount for childcare, along with personal care and discounts through the LifeMart program.

Our Spa Associates:

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services.
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients.
• Uphold spa cleanliness standards.
• Answer phones, schedule appointments, and ensure client forms are filled out.
• Perform various other duties as assigned.

SA122