Spa Sales and Guest Service Associate

Hand & Stone Careers; City of Poughkeepsie (NY); On-site; USD 30,000 - 45,000; Full time

Job summary

Hand & Stone is seeking Spa Associates to enhance client experiences at their Poughkeepsie location. This role involves meeting sales goals, providing top-notch customer service, and fostering lasting client relationships. Join a supportive team focused on training and personal growth while balancing work and life effectively.

Benefits

Competitive salary

Employee discounts

Opportunity for advancement

Training & development

10% weekly KinderCare discount

Qualifications

• Must have a detailed knowledge of the menu of services.
• Ability to meet membership sales goals.
• Experience in customer service is highly valued.

Responsibilities

• Provide excellent customer service to members and guests.
• Schedule appointments and ensure client forms are filled out.
• Uphold spa cleanliness standards.

Skills

Customer Service

Sales Communication

Time Management

Job description

Benefits:

• Competitive salary
• Employee discounts
• Opportunity for advancement
• Training & development

Welcome, Empower, Connect!

At Hand & Stone, our vision is simple: to make each visit the best hour of our client's month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client.

By connecting with clients, co-workers, and the community, our Spa Associates ensure that each service is memorable and exceptional. Their commitment to excellence helps us fulfill our mission of making every visit the highlight of our clients' month.

What Sets Hand & Stone Apart:

Opportunity:

This role is more than just answering the phone. Boost your paycheck with membership sales commissions and other bonuses. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well-being are our top priorities.

Convenience:

We recognize the demands of a busy schedule and are committed to providing support. We offer a variety of shifts designed to accommodate your lifestyle, with a set schedule ensuring a friendly and stable work environment.

Training and Growth:

Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles.

Family Focused:

Strike the right work/life balance by making a difference in people’s lives and enhancing your own experience. Enjoy a 10% weekly KinderCare discount for childcare, along with personal care and discounts through the LifeMart program.

Our Spa Associates:

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services.
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients.
• Uphold spa cleanliness standards.
• Answer phones, schedule appointments, and ensure client forms are filled out.
• Perform various other duties as assigned.