Spa Sales and Guest Service Associate

Hand & Stone Massage and Facial Spa; Brookfield (CT); On-site; USD 23,000 - 55,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Advancement opportunities

Paid time off

Training & development

Wellness resources

401(k)

401(k) matching

Performance bonus

Dental insurance

Employee discounts

Free snacks

Job summary

Hand & Stone Massage and Facial Spa in Brookfield, CT is seeking a Spa Associate to greet guests, drive membership sales, and deliver five-star service. You will answer phones, schedule appointments, and promote our services while maintaining a clean, welcoming environment.

We offer flexible shifts, opportunities for advancement, and ongoing training through live webinars and leadership pathways. Join a trusted wellness leader with hundreds of locations nationwide.

Qualifications

• Experience in selling memberships and services.
• Strong customer service mindset with guest focus.
• Proficiency handling phone inquiries and scheduling.
• Ability to upsell services and promotions.

Responsibilities

• Meet membership sales goals.
• Know the menu of services in detail.
• Provide excellent customer service to members and guests.
• Communicate sales, promotions, and service options clearly.
• Uphold spa cleanliness standards.
• Answer phones, schedule appointments, and file documents.

Skills

Membership sales

Customer service

Phone handling

Upselling

Tools

POS system

Job description

Welcome, Empower, Connect! At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client's month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client. By connecting with clients, co-workers, and the community, our Spa Associates ensure that each service is memorable and exceptional. Their commitment to excellence helps us fulfill our mission of making every visit the highlight of our clients' month.

Benefits

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources
• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Free food & snacks

What Sets Hand & Stone Apart

• Opportunity- This role is more than just answering the phone. Boost your paycheck with our stress-free membership model. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well-being are our top priorities.
• Convenience - We recognize the demands of a busy schedule and are committed to providing support. We offer a variety of shifts designed to accommodate your lifestyle, ensuring a friendly and stable work environment.
• Training and Growth- Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles.

Our Spa Associates

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned

Compensation: $17.00 - $40.00 per hour

At Hand and Stone, Opportunity Knocks. Over 500 locations open across the U.S. We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time...we can provide the perfect fit with FLEXIBLE schedules. Hand & Stone's focus is on creating an experience that exceeds our guests' expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you'll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.