Spa Sales and Customer Service Associate

Hand & Stone Franchise Corp; Stoneham, Northern (MA, KY); Hybrid; USD 21,000 - 22,000; Full time

Benefits offered by this job

Flexible scheduling

Bonuses & incentives

Employee discounts

Growth opportunities

401(k)

Training & development

Contests & rewards

Referral bonuses

Membership commissions

Job summary

Hand & Stone Massage and Facial Spa Stoneham, MA is seeking a motivated Spa Sales Associate to deliver an outstanding guest experience and drive wellness memberships.

Bring strong customer service and sales skills to a fast-paced spa environment. You’ll handle scheduling, explain benefits of services, and promote memberships with commissions and bonuses. Evening/weekend availability preferred.

Qualifications

• Customer service and/or sales experience preferred.
• Comfortable recommending memberships and wellness services.
• Strong communication and relationship-building skills.
• Ability to multitask in a fast-paced environment.
• Positive attitude and professional appearance.
• Reliable, team-oriented, and goal-driven.
• Available to work evenings, weekends, or peak business hours as needed.

Responsibilities

• Welcome guests and create a warm, professional first impression.
• Answer phones and assist with scheduling appointments.
• Educate guests on the benefits of massage and facial services.
• Recommend memberships, upgrades, gift cards, and wellness services.
• Build strong relationships with members and encourage retention.
• Maintain accurate client records and appointment schedules.
• Help keep the spa clean, organized, and welcoming.
• Support the team in delivering an exceptional guest experience.

Skills

Customer service

Sales experience

Communication

Relationship-building

Job description

Benefits:

• Contests
• Employee rewards program/employee referral bonus
• KinderCare Childcare Discounts
• 401(k)
• Opportunity for advancement
• Training & development
• Bonus based on performance
• Employee discounts
• Flexible schedule

Spa and Membership Sales Associate

$15-$16/Hour + Membership Sales Commissions + Bonuses

Join a team where great customer service and sales skills are rewarded.

Hand & Stone Massage and Facial Spa Stoneham, MA is seeking a motivated, energetic Spa Sales Associate to help create an outstanding experience for every guest who walks through our doors. This role is perfect for someone who enjoys building relationships, helping people prioritize wellness, and earning additional income through membership sales and guest engagement.

As a Spa Associate You’ll

• Welcome guests and create a warm, professional first impression
• Answer phones and assist with scheduling appointments
• Educate guests on the benefits of massage and facial services
• Recommend memberships, upgrades, gift cards, and wellness services
• Build strong relationships with members and encourage retention
• Maintain accurate client records and appointment schedules
• Help keep the spa clean, organized, and welcoming
• Support the team in delivering an exceptional guest experience

What We Offer

• $15-$16 per hour base pay
• Membership sales commissions
• Performance bonuses and sales incentives
• Flexible scheduling
• Employee discounts on spa services and products
• Employee referral bonuses
• Ongoing contests and rewards programs
• Positive, team-oriented work environment
• Growth opportunities within a nationally recognized spa brand

What We're Looking For

• Customer service and/or sales experience preferred
• Comfortable recommending memberships and wellness services
• Strong communication and relationship-building skills
• Ability to multitask in a fast-paced environment
• Positive attitude and professional appearance
• Reliable, team-oriented, and goal-driven
• Available to work evenings, weekends, or peak business hours as needed