Spa/Retail Manager

European Wax Centers; Cincinnati (OH); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Job summary

European Wax Center in Ohio seeks an enthusiastic Center Manager to lead a busy retail wax center, recruiting, training, and developing a team of associates and wax specialists. You’ll set sales targets, analyze performance with the District Manager, and uphold brand standards while delivering outstanding guest experiences.

Expect a supportive, fast‑growing culture open seven days a week, with opportunities to advance your leadership career.

Qualifications

• Experience leading a team in retail, hospitality, beauty, or service.
• Proven ability to recruit, train, and develop staff.
• Track record of beating sales targets and driving results.

Responsibilities

• Inspire & Lead: recruit, train, and develop an enthusiastic team of associates and wax specialists.
• Drive Sales & Profitability: set clear sales targets and motivate the team to achieve them.
• Deliver Exceptional Guest Experiences: maintain cleanliness, professionalism, and personalized service.
• Champion Local Community Engagement: build relationships and represent the brand locally.
• Operational Excellence: oversee daily operations, inventory, budgeting, and payroll.
• Cultivate a Positive, Productive Environment: celebrate milestones and encourage open communication.

Skills

Leadership

People management

Sales targets

Analytics

Job description

At European Wax Center, our mission is simple: help everyone who walks through our doors feel comfortable, confident, and radiant in their own skin. We believe that when you feel bold, you’re unstoppable, and that’s exactly what we want you to bring!

If you’re a proactive leader who’s passionate about people, eager to exceed goals, and ready to thrive in a dynamic, fast-growing organization, we’d love to meet you. Step into our lively Center Manager role and help us keep driving that sense of empowerment for guests and team members alike.

Why You’ll Love It Here

Competitive Pay & Performance Bonuses

• We start our Center Manager at a competitive salary, plus commission opportunities and monthly performance bonuses. We believe in rewarding your drive and determination. If you excel, your earning potential follows.

Benefits Package

• In addition to a competitive wage, we offer medical, dental, and vision insurance, a 401(k), and paid time off so you can truly recharge. We want you to feel your best, both on and off the job.

Supportive Culture

• We take pride in our upbeat, close-knit environment where teamwork is how we succeed. Expect leadership that values your input, celebrates milestones, and encourages every team member to shine.

Your Day-to-Day Impact

Inspire & Lead

• Recruit, train, and develop an enthusiastic team of associates and wax specialists.
• Provide consistent feedback and coaching to elevate performance and ensure everyone feels supported, challenged, and recognized.

Drive Sales & Profitability

• Set clear sales targets and motivate your team to reach or surpass these goals.
• Partner with our District Manager to analyze metrics, adjust strategies, and seize every revenue opportunity.

Deliver Exceptional Guest Experiences

• Uphold European Wax Center’s unwavering commitment to cleanliness, professionalism, and personalized service.
• Foster a welcoming atmosphere that makes guests feel at home and excited to return.

Champion Local Community Engagement

• Build relationships with local residents, visitors, and neighboring businesses.
• Represent EWC in community events or partnerships that reinforce our goal of bringing confidence and radiance to as many people as possible.

Operational Excellence

• Oversee daily center operations, from inventory and scheduling to budgeting and payroll.
• Safeguard compliance with brand standards. Our reputation as the #1 wax center depends on your attention to detail.

Cultivate a Positive, Productive Environment

• Celebrate personal and team milestones.
• Encourage open communication, problem-solving, and continuous learning so each associate can reach new heights in their career.

Who We’re Looking For

Leadership Experience (2+ Years)

• You’ve managed a team in retail, hospitality, beauty, or a service-oriented field, guiding at least 5 direct reports to outstanding results.

Track Record of Over-Delivering

• Whether it’s consistently beating sales quotas or building high-performing teams, we want someone relentlessly focused on achieving and exceeding goals.

Excellent People Skills

• You know how to energize employees, maintain morale, and treat guests with warmth. Strong conflict-resolution skills are a must. You thrive under pressure and keep calm even when challenges arise.

Entrepreneurial Mindset

• We’re looking for a go-getter who loves analyzing data, brainstorming new strategies, and turning ideas into results. A strong sense of ownership is key. You will be a driving force behind your center’s success.

Passion for Beauty & Confidence

• You embrace the power of feeling great about yourself and enjoy sharing that energy with others. Familiarity with waxing or beauty services is a plus, but a desire to learn and advocate for our guests is what truly matters.

Flexible & Reliable

• Our center is open 7 days a week. You’ll coordinate schedules in a way that meets guest needs while still protecting your own work-life balance. Weekends, evenings, and some holidays may be part of the job.

Ready to Join Our Confidence Revolution?

If you’re fired up about leading a team that makes people look and feel incredible, this is your chance to shine. With our strong brand reputation, supportive culture, and dynamic growth trajectory, our Patel-owned franchise is the ideal place to take your leadership career to the next level.

Each European Wax Center® location is independently owned and operated by a franchisee. The franchisee is the sole employer for all employment-related matters and solely responsible for all decisions affecting employees.

European Wax Center began as a family-owned business. Since 2004, we've provided our guests with a first-class waxing experience centering around:

• Our proprietary Comfort Wax®
• Private waxing suites
• A crisp, clean environment
• And the most professionally trained estheticians in the industry

From day one, we've been putting our values into action to delight our guests with an exceptional waxing experience.