Spa Retail Associate (Part-Time) - Waldorf Astoria Monarch Beach Resort

Hilton; Dana Point (CA); On-site; USD 1,929,000 - 2,480,000; Part time

Job summary

Waldorf Astoria Monarch Beach Resort & Club in Dana Point is seeking a Spa Retail Associate (Part-Time) to welcome guests, drive retail sales, and provide product guidance in a luxury spa setting. You will handle transactions, wrap orders, and assist with inventory, ensuring a premium guest experience.

Join a renowned, Forbes 4-Star and AAA 5-Diamond property known for hospitality excellence and a coastal, active lifestyle in Dana Point.

Qualifications

• Experience in a retail or hospitality environment.
• Strong guest-service orientation and communication skills.
• Ability to up-sell and provide product recommendations.

Responsibilities

• Greet guests and provide friendly, efficient service to enhance shopping experience.
• Highlight promotions and offer product recommendations to drive sales.
• Provide product guidance on merchandise, styling, and pricing.
• Process transactions accurately using POS system, manage cash, and handle payments.
• Wrap merchandise and fulfill orders for shipments.
• Assist with stock management and maintaining proper merchandise levels.

Skills

Customer service

Retail sales

Merchandising

Cash handling

Tools

POS system

Job description

The award-winning Forbes 4-Star and AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for a Spa Retail Associate (Part-Time) to join the Spa Team! Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back vibe and fun, active lifestyle. The resort is perched on 175 acres atop a 150-foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and Beverage outlets. This includes 4 restaurants, a beach club, lounge, marketplace, and in-room dining. At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community.

Want to learn more? Hotel Website , Facebook , Instagram

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Spa Retail Associate (Part-Time), you're not just selling merchandise - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Delight our guests: Greet guests upon arrival and provide friendly and efficient service to enhance the shopping experience
• Drive retail sales: Highlight promotions and provide product recommendations to enhance the guest experience and maximize profitability
• Be a product expert: Offer guidance on merchandise, styling, and pricing to help customers make informed purchases
• Process transactions with care: Accurately total and handle guest payments using the point-of-sale system; manage cash transactions, process credit and debit cards, issue change, and redeem gift certificates/cards
• Package and fulfill orders: Wrap merchandise and prepare orders for shipments
• Monitor inventory: Assist with stock management and ensuring proper merchandise supply levels

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.