Spa Receptionist/Reservationist

Four Seasons Hotel; Denver (CO); On-site; Full time

Job summary

Join a leading luxury hotel as a Spa Receptionist/Reservationist in Denver, where you'll play a vital role in delivering exceptional guest service. Responsibilities include managing reservations, assisting guests, and ensuring smooth daily operations within a supportive and fulfilling work environment. Offering a competitive salary, along with comprehensive benefits including medical insurance and complimentary stays at Four Seasons worldwide.

Benefits

Medical, dental, and vision insurance

Paid Time Off and Paid Holidays

401k participation with company matching program

Complimentary stays at Four Seasons worldwide

Discounted RTD Flex Pass and subsidized parking

Free shift meal prepared by the culinary team

Qualifications

• Proficiency in English (reading, writing, oral).

Responsibilities

• Follow payroll and key procedures.
• Handle reservations and guest complaints.
• Assist guests with retail merchandise and inquiries.

Skills

Reading proficiency

Writing proficiency

Oral proficiency

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An urban retreat in the heart of the Mile High city. Plan a getaway at our elevated mountain metropolis. Explore a variety of sporting events and concerts across the Mile High City, feel the warmth of family-friendly performing arts classics or hit the slopes just a short drive away from Four Seasons Hotel Denver. Stay in for the quiet nights with 24-hour room service, savour locally sourced ingredients prepared by classically trained chefs, slip into bliss with handcrafted cocktails at EDGE Restaurant & Bar or unwind at our spa with a selection of rejuvenating treatments.

Spa Receptionist/Reservationist

Full Time

Four Seasons Hotel Denver

Four Seasons Hotels & Resorts, Employer of Choice

“The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion, and culture. It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” – Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts

Four Seasons Hotels & Resorts is FORTUNE Magazine’s “100 Best Companies to Work For,” a recognition earned since the survey’s inception in 1998.

Four Seasons Hotel Denver

Located in the heart of Denver’s theatre district, the Hotel offers 239 ultra-spacious guest rooms and suites; 100 private residences; a top rated, progressive steakhouse, EDGE; a luxury spa and salon; and a rooftop oasis with pool.

Four Seasons Hotel Denver is honored to be recognized AAA Five Diamond since 2015 and a Michelin Key Hotel.

Career Opportunity

The deeply instilled Four Seasons culture is personified by its employees, people who share a single focus and are inspired to provide exceptional service. Be part of a cohesive team with opportunities to build a successful career with global potential.

QUALIFICATION REQUIREMENTS:

1. Reading, writing and oral proficiency in the English language.

JOB FUNCTIONS:

· The ability to follow proper payroll and key procedures.

· The ability to verify the attendant staff is present.

· The ability to read and update the daily log and communicate relevant information to the staff.

· The ability to operate the computer, copier, typewriter and credit card machines.

· The ability to utilize the trace file, cashier sheets and handle the daily accounting.

· The ability to process outgoing mail.

· The ability to process all charges.

· The ability to set up and handle gift certificates.

· The ability to requisition and stock office supplies for the desk.

· The ability to copy and distribute materials.

· The ability to provide assistance to guests and members about the retail merchandise.

· The ability to utilize the telephones according to Four Seasons standards.

· The ability to respond properly in any hotel emergency or safety situation.

· The ability to perform other tasks or projects as assigned by hotel management and staff.

· Capture sales from in-coming reservations calls and coordinate details of each reservation.

· Complete internal reservation forms

· Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests.

· Handle guest complaints in accordance with Four Seasons policy.

· Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.

· Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival.

· Comply with Four Seasons standards for spa, while working harmoniously and professionally with co-workers and planning committee.

· Respond according to the crisis management plan to any resort emergency or safety situation.

· Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact.

Comprehensive Benefits

• Hourly Rate: $20.73 + Commission
• Medical, dental, and vision insurance
• Paid Time Off and Paid Holidays
• 401k participation with company matching program
• Complimentary stays at Four Seasons worldwide, subject to availability
• Discounted RTD Flex Pass and subsidized parking
• Free shift meal prepared by the culinary team

Anticipated to hire someone by July 7th

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Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf