Spa Receptionist Cocoon Day Spa

Cosmotek College; San Francisco (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Cocoon Day Spa in San Francisco, CA is seeking a friendly Spa Receptionist to manage front desk operations, greet clients, and schedule appointments. You will handle calls, bookings, and client check-ins while maintaining a calm, welcoming environment.

The ideal candidate has customer service experience in a spa or wellness setting, strong organizational skills, and proficiency with scheduling software and phones. This role offers a positive team culture and room to grow.

Qualifications

• Proven experience in customer service, reception, or front desk administration.
• Strong organizational skills, attention to detail, and proficiency with scheduling software and phone systems.
• Excellent interpersonal communication and a friendly, professional demeanor.

Responsibilities

• Greet and welcome clients, check them in for scheduled treatments, and manage the front desk reception area.
• Handle incoming phone calls, inquiries, booking requests, and appointment scheduling via management software.
• Coordinate client schedules with estheticians, therapists, and staff while maintaining a clean, relaxing environment.

Skills

Customer service

Front desk reception

Scheduling

Communication

Tools

Scheduling software

Phone systems

Job description

Position Overview: Cocoon Day Spa is seeking a welcoming and organized Spa Receptionist to manage front desk operations, greet clients, schedule appointments, and provide exceptional customer service.

Key Responsibilities

• Greet and welcome clients, check them in for scheduled treatments, and manage the front desk reception area.
• Handle incoming phone calls, inquiries, booking requests, and appointment scheduling via management software.
• Coordinate client schedules with estheticians, therapists, and staff while maintaining a clean, relaxing environment.

Qualifications

• Proven experience in customer service, reception, or front desk administration, preferably in a spa or wellness setting.
• Strong organizational skills, attention to detail, and proficiency with scheduling software and phone systems.
• Excellent interpersonal communication and a friendly, professional demeanor.