Spa Receptionist - Beau Rivage

MGM Resorts International; United States; On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Wellness incentives

Discounts on hotel, dining, retail and

Free meals in employee dining room

Health & income protection

Professional development

Job summary

MGM Resorts International in Biloxi, Mississippi, is seeking a friendly Spa Receptionist to greet guests and set the tone for their visit. You will handle check-ins, appointment support, and embody exceptional service to create WOW moments for guests.

In addition to hourly pay, you will receive a service charge and a 3% commission, with perks that include wellness programs, discounts on hotel and entertainment, free meals in the employee dining room, and opportunities for professional

Qualifications

• Must be 18 years or older.
• Excellent guest service and communication skills.
• Ability to handle cash and operate the spa software.

Responsibilities

• Provide professional, friendly service to spa and salon guests.
• Check guests in and out of the facility and assist with appointments.
• Promote and upsell spa services, upgrades, and retail products.
• Manage cash at the desk and maintain accurate records.

Skills

Customer service

Cash handling

Sales

Multi-tasking

Tools

Spa/salon software

Job description

Biloxi, Mississippi

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Spa Receptionist, you’ll be the first point of contact for our guests, setting the tone for their entire experience. Through a mix of clerical duties and exceptional service, you’ll be instrumental in creating lasting WOW moments that guests will remember long after their visit.

THE STARTING PAY:

$14.50 per hour (plus service charge plus 3% commission)

THE DAY-TO-DAY:

• Consistently offer professional, friendly and engaging service to exceed guest expectations.
• Follow all departmental and policies and procedures including safety and sanitation policies.
• Provide services including but not limited to, assisting all guests with Spa and/or Salon appointments, check guests in and out of facility, provide sincere, enthusiastic, quality, and consistent customer service to the spa and salon clients.
• Create exceptional customer service and assist guests with questions, ensure professional and courteous behavior to all guests and employees, manage cash bank daily, retain knowledge of spa/salon software system.
• Promote and sell service treatments, enhancements, upgrades and retail products.

THE IDEAL CANDIDATE:

• Must be 18 years old or older.

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally.

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

VIEW JOB DESCRIPTION:

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