SPA RECEPTIONIST - 103

Allora Day Spa; Oviedo (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading spa is seeking a Receptionist responsible for providing exceptional customer service and administrative support. You will manage client appointments, maintain records, and foster a welcoming environment to ensure guest satisfaction. If you have excellent communication and organizational skills, this is your opportunity to join a dynamic team in the spa industry.

Qualifications

• Exceptional interpersonal skills to provide friendly and professional service.
• Ability to manage multiple tasks such as scheduling and client needs.
• Clear communication skills for in-person and phone interactions.

Responsibilities

• Welcome clients, manage appointments, and handle payment processing.
• Maintain accurate client records and manage spa inventory.
• Communicate client needs to staff and ensure a positive experience.

Skills

Customer Service Skills

Organizational Skills

Attention to Detail

Communication Skills

Computer Proficiency

Problem-Solving

Multitasking

Job description

RECEPTIONIST

Statement:

A Spa Receptionist is responsible for providing front-line customer service and administrative support within a spa. They ensure the smooth operation of the spa’s front desk and contribute to a positive guest experience.

Key Responsibilities:

Greeting and Assisting Clients:

• Welcome clients as they enter the spa, ensuring a warm and professional atmosphere.
• Answer phone calls, respond to inquiries, and provide information about spa services, prices, and availability.
• Check in clients for appointments, ensuring their needs are understood.
• Offer beverages or small amenities (e.g., towels, robes) to clients as they wait.

Scheduling and Managing Appointments:

• Schedule, confirm, and reschedule appointments for spa services, such as massages, facials, and other treatments.
• Maintain and manage the spa’s appointment calendar to ensure efficient service delivery and avoid overbooking.

Client Check-Out and Payment Processing:

• Process client payments for services rendered, including cash, credit cards, and gift certificates.
• Provide clients with receipts and any necessary aftercare instructions.
• Assist clients in purchasing retail products and services, ensuring that all transactions are recorded accurately.

Managing Spa Information and Records:

• Maintain accurate client records, including service preferences, allergies, and past treatments.
• Ensure client confidentiality is upheld by properly handling personal and medical information.
• Keep track of inventory levels for retail products, towels, robes, and other supplies, notifying management when restocking is needed.

Coordination with Spa Staff:

• Communicate client needs and preferences to spa therapists and service providers.
• Coordinate with staff members to ensure that treatments and services run on schedule.
• Relay any special requests or concerns from clients to the appropriate department or staff.

Customer Service and Problem Resolution:

• Address any client complaints, concerns, or special requests with professionalism and a focus on customer satisfaction.
• Ensure that any issues are resolved promptly or escalate them to management when necessary.
• Maintain a calm and friendly demeanor, ensuring that clients feel comfortable and valued throughout their experience.

Maintaining the Front Desk Area:

• Keep the reception area clean, organized, and welcoming for clients.
• Ensure that promotional materials, such as brochures, flyers, and menus, are displayed and up to date.
• Manage spa inventory for supplies like brochures, forms, and other office materials.

Handling Spa Promotions and Marketing:

• Inform clients about current promotions, discounts, membership options, and special offers.
• Encourage clients to sign up for membership programs, loyalty rewards, or promotional events.
• Assist in marketing and booking efforts by promoting additional services or products.

Administrative Support:

• Assist management with administrative tasks, including data entry, filing, and organizing client and service records.
• Prepare daily reports of appointments, payments, and sales for management review.

Skills and Qualifications:

• Customer Service Skills: Exceptional interpersonal skills, with the ability to provide excellent service to clients in a friendly and professional manner.
• Organizational Skills: Ability to manage multiple tasks simultaneously, including scheduling, client needs, and administrative duties.
• Attention to Detail: Ensuring accurate scheduling, record-keeping, and payment processing.
• Communication Skills: Clear and effective communication, both in person and on the phone, to convey information and assist clients.
• Computer Proficiency: Familiarity with booking software, payment systems, and general office software (e.g., Microsoft Office).
• Problem-Solving: Ability to handle customer inquiries or complaints with professionalism and a solution-oriented approach.
• Multitasking: Capability to work efficiently in a busy environment, balancing multiple clients and responsibilities at once.