Spa Receptionist

Spavia Plano; Plano (TX); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

401(k)

Medical, dental, vision benefits

Employee discounts on services & merch

Paid training

Job summary

Spavia Plano, a luxury day spa, seeks a Spa Receptionist (Guest Advisor) to be the first and last impression for guests. You will blend hospitality, sales, and coordination to ensure a seamless, welcoming visit.

Ideal candidates enjoy helping people, thrive in a fast-paced front desk, and aim to build a long-term career in spa and wellness while earning bonuses for great results.

Qualifications

• Experience in customer service or hospitality settings.
• Clear, friendly communication and ability to guide guest selections.
• Proficient with scheduling software and computers.
• Available evenings and weekends.
• Able to multitask in a fast-paced front desk environment.

Responsibilities

• Welcome guests warmly and guide them from check-in to check-out.
• Manage appointments using spa software with accurate bookings and efficient room use.
• Handle phone and in-person inquiries and recommend services or memberships.
• Promote memberships, enhancements, and retail products to meet guest wellness goals.
• Process payments and maintain complete guest records; keep front desk organized.

Skills

Customer service

Hospitality

Communication

Multitasking

Flexibility

Tools

Spa software

POS system

Job description

Spa Receptionist

Company Overview

Spavia Day Spa Plano is a luxury day spa in Plano, TX, dedicated to providing a relaxing, personalized escape for every guest. Our team is passionate about wellness, hospitality, and creating memorable experiences.

We offer a positive, supportive environment where team members are valued, trained thoroughly, and given opportunities to grow their careers in the spa and wellness industry.

The Opportunity

As a Spa Receptionist (called a Guest Advisor at Spavia), you are the first and last impression for our guests. You will blend hospitality, sales, and coordination to make every visit seamless, welcoming, and memorable.

This role is ideal for someone who loves helping people, enjoys a fast-paced front desk environment, and wants to build a long-term career in spa, hospitality, or wellness while earning bonuses for delivering great results.

What You'll Do

• Welcome every guest warmly, set a calm and professional tone, and guide them through their spa experience from check-in to check-out.
• Manage appointment scheduling using spa software, ensuring accurate bookings, efficient room use, and minimal wait times.
• Handle phone and in-person inquiries, answer questions about services, and help guests select the treatments that best fit their needs.
• Promote memberships, enhancements, and retail products in a consultative, guest-focused way that supports their wellness goals.
• Process payments accurately, maintain complete guest records, and keep the front desk area clean, organized, and inviting.

What Success Looks Like

• You will confidently manage the front desk independently while maintaining a calm, professional demeanor.
• Guests consistently mention you by name in feedback for your friendliness, professionalism, and ability to make their visit feel special.
• You meet or exceed individual and team goals for membership enrollments, retail sales, and rebookings while maintaining high guest satisfaction.

What We’re Looking For

• Experience in customer service, hospitality, retail, medical office, hotel, restaurant, salon, or spa environments is preferred.
• Clear, friendly communication skills and the confidence to talk with guests, answer questions, and recommend services or memberships.
• Comfort using computers and scheduling software, with the ability to stay organized and multitask during busy shifts.
• A positive attitude, strong work ethic, reliability, punctuality, and the ability to work evenings and weekends.

Compensation and Benefits

• Competitive hourly pay starting at $14–$16 per hour, plus performance-based bonuses and incentives (Guest Advisors currently average about $200/month in bonuses).
• Employee discounts on spa services and retail products, paid training, and a beautiful luxury spa setting with a supportive team environment.
• Full-time team members are eligible for 401(k), medical, dental, and vision benefits.
• Career growth opportunities within a growing spa and wellness brand.