Spa Receptionist

handandstonecareers; Pittsburgh (Allegheny County); On-site; USD 26,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Training & development

Wellness resources

Competitive salary

Employee discounts

Flexible schedule

Opportunity for advancement

Job summary

Hand & Stone Massage and Facial Spa in Pittsburgh is seeking a Spa Membership Sales Associate to grow membership sales and support the team in delivering exceptional customer experiences at the East Liberty location.

You will build client relationships, maintain high service standards, and adapt to a flexible schedule with both full-time and part-time options. Training is provided; a positive, energetic attitude is valued and wellness-focused benefits are offered.

Qualifications

• Capable of working flexible hours, including evenings and weekends.
• Retail or membership sales experience preferred (Gym, Tanning, or Salon).
• Excellent verbal and written communication; highly organized with attention to detail.
• Strong team player with ability to work independently with minimal supervision.

Responsibilities

• Meet membership sales goals.
• Detailed knowledge of the menu of services and training provided.
• Provide excellent customer service to members and guests while building lasting relationships.
• Capable of working flexible hours.
• Effectively communicate sales, promotions, and service options to clients.
• Bring a positive and energetic attitude.
• Answer phones, schedule appointments, and file documents.
• Uphold spa cleanliness standards and other duties as assigned.

Skills

Customer service

Communication

Organization

Team player

Conflict resolution

Tools

Zenoti

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources
• 401(k)
• Competitive salary
• Employee discounts
• Flexible schedule

Do people often refer to you as their "energetic" friend? Are you a passionate individual who is motivated by success? We can teach you everything you need to know about the spa industry - all we need is YOU to bring your excellent customer service skills!

Hand & Stone Massage and Facial Spa is looking for an experienced customer service orientated individual to join our Spa Associate team at our East Liberty location. This person will build and maintain client relationships by offering exceptional service and supporting the team to ensure a successful day.

We understand having a busy schedule and we are here to help! We offer various shifts to work with your lifestyle (not against it) with the necessity of a friendly and stable work environment. If you are looking to work full-time - GREAT! If you are looking to work part-time - GREAT! Let us know how we can accommodate you!

Responsibilities

• Meet membership sales goals
• Detailed knowledge of the menu of services – don’t worry, we’ll train you!
• Have excellent customer service to members and guests, while building relationships that last
• Capable of working flexible hours
• Effectively communicate sales, promotions, and service options with clients
• Bring a positive and energetic attitude
• Answer phones, schedule appointments, and file documents
• Uphold spa cleanliness standards and various other duties as assigned

What’s in it for you?

• Competitive Compensation - hourly wage PLUS commissions.
• Contests - do you want to put your sales skills to the test? See what we have in store!
• Career Advancement - You have the potential for rapid advancement, including management roles, based on performance.
• Ongoing Training - We are ALWAYS learning and improving.
• Flexible Hours - Whether you are working part-time or full-time, your busy lifestyle is on our mind!
• Positive and Professional Work Environment - We like to have fun and keep work interesting. We hope you do too!
• Employee Discounts - Who wouldn’t want discounts on products, services, AND gift cards?

Spa Membership Sales Associate Qualifications:

• Capable of working flexible hours (evenings and weekends required)
• Special consideration given to candidates with prior retail or membership sales experience (Gym, Tanning, or Salon) or prior Spa experience such as Massage Envy, Elements or Massage Heights or general beauty and wellness industry knowledge
• Critical thinking skills, including conflict resolution
• Excellent verbal and written communication
• Must be exceptionally organized and have great attention to detail
• Must be a strong team player with the ability to work independently with minimal supervision
• Experience with Zenoti software a plus

Job Type: Full-time / Part-time

Additional Compensation

• Commission
• Bonuses
• Store Discounts
• PTO
• Health Benefits