Spa Receptionist

Fitness Formula Clubs (FFC); Park Ridge (IL); On-site; USD 17,908 - 24,796; Part time

Benefits offered by this job

Health insurance

Training & development

Vision insurance

401(k)

Dental insurance

Employee discounts

Club Membership

25% off Spa, Retail, and Fitness

Pet Insurance

T-Mobile discounts

Job summary

Fitness Formula Clubs (FFC) in Park Ridge is seeking a friendly Spa Receptionist to welcome members and guests, keeping the space clean and inviting while delivering top-tier customer service. This part-time position emphasizes hospitality and accurate front-desk operations in a wellness-focused environment.

Shifts include Wednesdays 4pm-9pm and Sundays 9:30am-1:30pm or 1:30pm-5:30pm. Compensation is $15.40 per hour, with opportunities to engage in FFC University courses and member discounts.

Responsibilities

• Greet members and guests warmly to create a positive first impression.
• Maintain a clean, safe front desk and tanning areas as appropriate.
• Answer incoming calls and direct inquiries professionally.
• Coordinate with spa staff to manage bookings for seamless scheduling.
• Process payments and balance the cash drawer at shift end.
• Make reminder and confirmation calls to keep clients informed about appointments.
• Educate clients on Recovery Lounge services and guide product selections.
• Address members' questions and provide support to other departments as needed.

Skills

Customer service

Hospitality

Job description

Benefits

• Health insurance
• Training & development
• Vision insurance
• 401(k)
• Dental insurance
• Employee discounts

Your Role as a Spa Receptionist

As a Spa Receptionist at FFC, you’ll be the friendly face that welcomes our members and guests, ensuring their experience is nothing short of exceptional. You’ll be responsible for maintaining a clean, safe, and inviting environment while providing top-notch customer service that reflects FFC’s core values.

Position: Spa Receptionist

Job Type: Part-time

Location: FFC Park Ridge

Required Shifts: Wednesdays 4pm-9pm & Sundays 9:30am - 1:30pm OR 1:30pm - 5:30pm

Compensation: $15.40 per hour

Duties and Responsibilities

• Welcome with Warmth: Greet members by name with a smile, creating a positive first impression
• Maintain a Pristine Space: Keep the spa’s front desk, and tanning areas (if applicable) spotless and organized
• Professional Communication: Answer incoming calls and direct them with professionalism and care
• Appointment Management: Coordinate with spa staff to manage bookings, ensuring seamless scheduling
• Handle Transactions: Process payments accurately and maintain a balanced cash drawer at the end of each shift
• Client Connection: Make reminder and confirmation calls to ensure clients are well-informed about their appointments
• Be an Expert: Educate clients on Recovery Lounge services, including the medical benefits and precautions, and guide them in selecting the best products and services for their needs
• Respond & Support: Address members’ questions and concerns and provide additional support to other departments as needed

What We Offer

• Insurance: Dental, and Vision through Blue Cross Blue Shield of Illinois
• 401K: Company match
• Fitness Education: Discounts on certifications (e.g., Pilates, Yoga, Personal Trainer).
• Continued Education: Access to FFC University courses and discounted certifications.

Other Perks

• Club Membership: Complimentary access to all FFC locations.
• Discounts: 25% off Spa, Retail, and Fitness classes.
• Employee Appreciation: Programs and benefits like Pet Insurance, T-Mobile discounts, and more.
• Inclusive Culture: A welcoming and diverse team environment.

Our Commitment to Hospitality

FFC offers a robust training program mandatory for all employees to attend. The training includes multiple hospitality courses to be completed during your first 90 days. Your manager will go over your role specific training and dates upon hire.