Spa Receptionist

Wequassett; Marathon (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

Retirement plans

Incentive program

Retail commission

Job summary

Isla Bella Beach Resort in Marathon, FL, seeks a Spa Receptionist to warmly greet guests, manage bookings, and support daily spa operations. This on-site, hourly position offers an incentive plan on spa services and retail commissions, along with standard benefits.

Ideal candidates have 1+ year spa or hospitality experience, strong guest service skills, and the ability to multitask in a fast-paced environment. Proficiency in Book4Time and MS Office is preferred.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of experience in a spa or related field.
• First Aid and CPR certifications are advantageous.
• Excellent leadership and management skills.
• Strong organizational and multitasking abilities.
• Exceptional guest service skills.
• Ability to work under pressure and handle challenging situations.
• Proficient in Microsoft Office Suite and Book4Time preferred.

Responsibilities

• Arrive at 8:15am to set up computer, relaxation room, and locker rooms.
• Unlock the Spa front door at 8:45am.
• Schedule appointments in our scheduling software.
• Answer the phone throughout the day.
• Greet guests as they enter the spa.
• Check guests in, complete consultation forms, and process payments.
• Communicate with Spa Therapists regarding appointments and guest info.
• Maintain spa areas and restock supplies as needed.
• Close the day by securing cash receipts and locking doors.

Skills

Guest service

Leadership

Organization

Multitasking

Problem solving

Education

High school diploma or equivalent

Hospitality degree preferred

Tools

Microsoft Office

Book4Time

Job description

Isla Bella Beach Resort
1 Knights Key Blvd
Marathon, FL 33050, USA

Description

Isla Bella Beach Resort combines unparalleled luxury with the authentic charm of the Florida Keys to create an oceanfront destination like no other. Nestled on 24 acres in Marathon, this 199-room resort blends modern elegance with the natural beauty of a mile-long private beach and vibrant marine surroundings. With a focus on exceptional guest experiences, Isla Bella offers world-class dining, a full-service spa, and a marina for thrilling water adventures, all designed to capture the laid-back yet sophisticated spirit of the Keys.

About Isla Bella Beach Resort

Key Responsibilities

• Arrive at 8:15am to set up computer, relaxation room, and locker rooms.
• Unlock the Spa front door at 8:45am.
• Schedule appointments in our scheduling software.
• Answer the phone throughout the day.
• Communicate with Spa Therapists regarding appointments, guest information, and changes.
• Greet guests as they enter the spa.
• Check guests in, have guests fill out consultation forms, bill guests through the POS system.
• Order supplies from the commissary as needed and let the director know if there are operational items that need to be ordered from outside com-panies.
• Walk through the spa regularly collecting empty cups, dirty towels, used robes, and slippers.
• Keep laundry going throughout the day.
• Fold robes.
• Close computer and drop receipts and cash at the front desk at the end of the day.
• Lock the Spa doors at 5pm.
• Restock slippers.
• Refill water in the relaxation area.
• Confirm appointments for the next day.
• Communicate with Spa Therapists at the end of the day regarding their appointments for the next day.
• Maintain $100 bank.
• Close computer and drop receipts and cash at the front desk at the end of the day.
• Close the relaxation room and locker rooms.
• Lock the Spa doors at 5pm.

Qualifications

• High school diploma or equivalent required; bachelor’s degree in hospi-tality or related field preferred.
• Minimum of 1 year of experience in a spa or related field.
• First Aid and CPR certifications are advantageous.
• Excellent leadership and management skills.
• Strong organizational and multitasking abilities.
• Exceptional guest service skills.
• Ability to work under pressure and handle challenging situations.
• Proficient in Microsoft Office Suite and Book4Time preferred.

Salary and Benefits

The Spa Reception position offers a competitive salary. This is an hourly position plus an incentive plan of 1% of spa services booked if budget is met (paid out once per month on the pay period following the close of the month), as well as 15% commission on retail sales. Paid time off is accrued on a pay-period basis for all eligible employees. Benefits are available for purchase and include medical, dental, and vision insurance and retirement plans

Isla Bella Beach Resort is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic in accordance with applicable federal, state, and local laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.