Spa Receptionist

Centre Ave., Pittsburgh, PA; Hendersonville (PA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Training & development

Wellness resources

Employee discounts

Flexible schedule

Job summary

Hand & Stone Massage and Facial Spa in Cranberry Township is seeking a Spa Membership Sales Associate to join our team. You will build client relationships, drive membership sales, and support daily operations with a friendly, energetic approach.

We offer flexible hours, full-time or part-time shifts, on-site training, and a positive, professional work environment. Prior retail or spa experience is a plus, and a passion for exceptional guest service is essential.

Qualifications

• Evenings and weekends availability required.
• Prior retail or membership sales experience preferred (gym, tanning, salon, or spa).
• Strong verbal and written communication skills.

Responsibilities

• Meet membership sales goals.
• Know the menu of services and upsell offerings.
• Provide excellent customer service to members and guests and build lasting relationships.
• Maintain flexible hours and schedule appointments.
• Communicate promotions and service options to clients.
• Uphold spa cleanliness and assist with other duties.

Skills

Customer service

Sales

Communication

Teamwork

Organization

Flexibility

Client relations

Tools

Zenoti

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources
• 401(k)
• Employee discounts
• Flexible schedule

Do people often refer to you as their "energetic" friend? Are you a passionate individual who is motivated by success? We can teach you everything you need to know about the spa industry - all we need is YOU to bring your excellent customer service skills!

Hand & Stone Massage and Facial Spa is looking for an experienced customer service orientated individual to join our Spa Associate team at our Cranberry location. This person will build and maintain client relationships by offering exceptional service and supporting the team to ensure a successful day.

We understand having a busy schedule and we are here to help! We offer various shifts to work with your lifestyle (not against it) with the necessity of a friendly and stable work environment. If you are looking to work full-time - GREAT! If you are looking to work part-time - GREAT! Let us know how we can accommodate you!

Responsibilities

• Meet membership sales goals
• Detailed knowledge of the menu of services – don’t worry, we’ll train you!
• Have excellent customer service to members and guests, while building relationships that last
• Capable of working flexible hours
• Effectively communicate sales, promotions, and service options with clients
• Bring a positive and energetic attitude
• Answer phones, schedule appointments, and file documents
• Uphold spa cleanliness standards and various other duties as assigned

What’s in it for you?

• Competitive Compensation - hourly wage PLUS commissions.
• Contests - do you want to put your sales skills to the test? See what we have in store!
• Career Advancement - You have the potential for rapid advancement, including management roles, based on performance.
• Ongoing Training - We are ALWAYS learning and improving.
• Flexible Hours - Whether you are working part-time or full-time, your busy lifestyle is on our mind!
• Positive and Professional Work Environment - We like to have fun and keep work interesting. We hope you do too!
• Employee Discounts - Who wouldn’t want discounts on products, services, AND gift cards?

Spa Membership Sales Associate Qualifications

• Capable of working flexible hours (evenings and weekends required)
• Special consideration given to candidates with prior retail or membership sales experience (Gym, Tanning, or Salon) or prior Spa experience such as Massage Envy, Elements or Massage Heights or general beauty and wellness industry knowledge
• Critical thinking skills, including conflict resolution
• Excellent verbal and written communication
• Must be exceptionally organized and have great attention to detail
• Must be a strong team player with the ability to work independently with minimal supervision
• Experience with Zenoti software a plus

Job Type: Full-time / Part-time

Additional Compensation

• Commission
• Bonuses
• Store Discounts
• PTO
• Health Benefits