Spa Reception

TPG Hotels & Resorts; Meredith, Northern (NH, KY); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurances

Disability Insurances

401(k) Retirement Plan

Paid Time Off, Vacation and Holidays

Employee Assistance Program

AMAZING HOTEL DISCOUNTS to any TPG in-

Job summary

Mill Falls at the Lake - Resort Collection in Meredith, NH seeks a friendly Spa Front Desk Agent to welcome guests and manage reservations, payments, and inquiries. You will be the first point of contact for spa guests, ensuring a smooth, welcoming experience and accurate data entry across the front desk operations.

The role emphasizes exceptional customer service, effective communication, and teamwork with housekeeping and maintenance to support guest satisfaction and security protocols.

Qualifications

• High school education or equivalent experience.
• Strong guest service orientation and professionalism.
• Ability to remain calm and professional under pressure.
• Proficiency with a computer, calculator, phone and office equipment.

Responsibilities

• Greet guests and assist with check-in for spa appointments, verify reservations, and provide information about services and policies.
• Handle check-out, process payments, issue invoices, and resolve billing queries.
• Respond to phone calls and emails; direct inquiries to appropriate departments and provide timely information.
• Manage spa room/service reservations, cancellations, and modifications with accurate data entry.
• Assist guests with requests, provide directions and local recommendations, and address concerns promptly and courteously.
• Perform administrative tasks, manage mail and visitor logs, and maintain organized front desk area.
• Monitor access, issue badges, and collaborate with security as needed.
• Handle cash transactions accurately and reconcile at end of shift.
• Multitask across guest services, phone inquiries, inquiries, and admin tasks.
• Collaborate with housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction.
• Follow procedures for emergencies and assist guests and staff as needed.

Skills

Customer service orientation

Basic accounting skills

Calculator

Proficiency with computer

Communication skills

Education

High school education or equivalent experience

Tools

Calculator

Job description

Mill Falls at the Lake - Resort Collection is seeking a great customer service agent to welcome our Spa guests.Come be part of the fun while delivering an exceptional guest experience!

Job Overview

The SPA Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors.

What You'll be doing

• Greeting and Check-In:Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process for spa appointments, verify reservations, and provide necessary information about the facility's services, amenities, and policies.
• Check-Out and Payment Processing:Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries.
• Phone and Email Communication:Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally.
• Reservation Management:Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system.
• Guest Services:Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner.
• Administrative Tasks:Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable.
• Security and Access Control:Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary.
• Cash Handling:Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift.
• Multi-Tasking:Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks.
• Collaboration:Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction.
• Emergency Response:Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed.

Skills and Abilities:

High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills.

Working Conditions & Physical Effort:

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.

Benefits for Full Time employees may include:

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Identity Theft Protection
• Flexible Spending Accounts
• 401(k) Retirement Plan
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

Part-Time Benefits Also Available!

EEO/VET/DISABLED

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review theKnow Your Rights notice from the Department of Labor.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.