Spa Reception

TPG Hotels and Resorts; Meredith (NH); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Health, Dental and Vision Insurances

401(k) Retirement Plan

Paid Time Off

Hotel discounts

Health, Dental and Vision Insurances

Disability Insurances

Supplemental Life Insurances

Identity Theft Protection

Flexible Spending Accounts

Job summary

A hospitality company in Meredith, New Hampshire is seeking a Spa Front Desk Agent to provide excellent customer service and handle administrative tasks. The ideal candidate will greet and check in guests, manage reservations, and assist with guest requests while maintaining a professional demeanor. Offering various benefits, including health insurance, paid time off, and discounts across multiple properties. Join the team for a fun and rewarding experience while ensuring a welcoming environment for all visitors.

Qualifications

• Strong guest service orientation and basic accounting skills preferred.
• Ability to remain calm and professional under pressure.
• Proficiency in operating a computer and office equipment.
• Proficiency with computers, calculators, phones, and office equipment.

Responsibilities

• Welcome guests and assist with the check-in process.
• Handle check-out procedures and process payments.
• Manage reservations and communicate with guests promptly.
• Assist guests with requests and resolve complaints.
• Assist guests with requests and resolve complaints in a timely, courteous manner.
• Perform administrative duties and maintain organized front desk area.
• Monitor access, issue visitor badges, and follow security procedures.
• Handle cash transactions and reconcile the cash drawer at shift end.
• Multitask across guest needs, phone inquiries, and admin tasks.
• Collaborate with housekeeping, maintenance, and management to ensure smooth operations.
• Follow emergency procedures and provide assistance as needed.

Skills

Guest service orientation

Basic accounting skills

Communication skills

Time management

Computer proficiency

Education

High school education or equivalent

Tools

Calculator

Computer

Job description

Mill Falls at the Lake - Resort Collection is seeking a great customer service agent to welcome our Spa guests. Come be part of the fun while delivering an exceptional guest experience!

Job Overview

The SPA Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors.

What You'll Be Doing

• Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process for spa appointments, verify reservations, and provide necessary information about the facility's services, amenities, and policies.
• Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries.
• Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally.
• Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system.
• Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner.
• Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable.
• Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary.
• Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift.
• Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks.
• Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction.
• Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed.

Skills And Abilities

High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills.

Working Conditions & Physical Effort

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.

Benefits

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Identity Theft Protection
• Flexible Spending Accounts
• 401(k) Retirement Plan
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

Benefits vary by location. Part-Time Benefits Also Available!

EEO/VET/DISABLED

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.