Spa Manager

Port Madison Enterprises Family; Port Madison Indian Reservation (WA); On-site; USD 85,000 - 105,000; Full time

Job summary

Port Madison Enterprises—Suquamish Clearwater Casino Resort seeks a Spa Manager to lead the spa's operations, ensuring top guest service and regulatory compliance. The role hires, trains, and supervises spa staff while aligning with hotel goals.

Responsibilities include budgeting, inventory, promotions, and reporting to the Hotel Director, with emphasis on profitability and community relations.

Qualifications

• Two years supervisory/leadership experience preferred.
• Ability to read and interpret technical journals, financial reports and legal documents.
• Excellent verbal and written communication, organizational and analytical skills.
• Ability to problem-solve, handle stressful situations and make good decisions.
• Ability to function in a team-orientated environment and work independently.

Responsibilities

• Develop and implement spa strategy with management to drive growth and profitability.
• Ensure staffing through interviewing, training and career development.
• Deliver clearly superior customer service to guests.
• Manage the spa budget and profit margins; prepare monthly P&L and forecasts.
• Interact with guests daily and advise on packages and promotions.
• Oversee retail inventory and purchasing; maintain cost controls and pricing.
• Prepare monthly financial reports for Hotel Director; monitor records.
• Represent the spa at company events and in public relations.
• Maintain effective communication across spa staff and organization; encourage idea-sharing.

Skills

Leadership experience

Document interpretation

Communication skills

Problem solving

Teamwork & independence

Education

Bachelor’s degree in Spa/Health Club Mgmt

Esthetician license

CPR Certification

Tools

MS Office

Guest scheduling software

Job description

Job Details

Job Location: Suquamish, WA 98392
Position Type: Full Time
Job Shift: Day

PORT MADISON ENTERPRISES

SUQUAMISH CLEARWATER CASINO RESORT

Spa- Manager

General Position Summary:

Responsible for the successful operation of the spa facility in support of the hotel’s operation as well as all other Port Madison Enterprises ventures. Hires, trains, and monitors the performance of professional spa personnel. Ensures that program goals are met and adheres to all applicable regulations regarding cleanliness, accessibility, and safety of the facility.

Essential Functions/Major Responsibilities:

• Creates, develops and implements an effective strategy of organization for the spa by coordinating with all levels of management to determine objectives for future growth and profitability
• Ensures adequate staffing levels by overseeing all aspects of performance management to include interviewing, training, and career development
• Ensures all guests receive Clearly Superior Customer Service
• Responsible for generating and managing the fiscal budget while maintaining a predetermined profit margin
• Interacts with guests on a daily basis and makes recommendations to the Hotel Director and PME Marketing Director on packages and promotions
• Conducts retail inventory, orders all supplies/retail products; maintains company guidelines in supply costs and retail prices
• Prepares monthly profit and loss reports for the Hotel Director including financial forecasts; monitors the spa budget and is responsible for the accuracy of all records and reports
• Represents the spa at all company functions, acting in a public relations capacity within the community
• Maintains effective communication amongst the spa personnel and across the organization while developing an atmosphere that encourages all employees to share ideas, discuss concerns and resolve conflicts
• Maintains a working knowledge of industry trends

Secondary Functions:

• Creates, develops and implements an effective strategy of organization for the spa by coordinating with all levels of management to determine objectives for future growth and profitability
• Ensures adequate staffing levels by overseeing all aspects of performance management to include interviewing, training, and career development
• Ensures all guests receive Clearly Superior Customer Service
• Responsible for generating and managing the fiscal budget while maintaining a predetermined profit margin
• Interacts with guests on a daily basis and makes recommendations to the Hotel Director and PME Marketing Director on packages and promotions
• Conducts retail inventory, orders all supplies/retail products; maintains company guidelines in supply costs and retail prices
• Prepares monthly profit and loss reports for the Hotel Director including financial forecasts; monitors the spa budget and is responsible for the accuracy of all records and reports
• Represents the spa at all company functions, acting in a public relations capacity within the community
• Maintains effective communication amongst the spa personnel and across the organization while developing an atmosphere that encourages all employees to share ideas, discuss concerns and resolve conflicts
• Maintains a working knowledge of industry trends

Specific Job Skills:

• Minimum of two (2) years supervisory/leadership experience preferred
• Ability to read and interpret documents such as technical journals, financial reports and legal documents
• Demonstrate excellent verbal and written communication skills, organizational, and analytical skills and to respond to common inquiries or complaints from guests, regulatory agencies, or members of the business community
• Ability to problem-solve, handle stressful situations and make good decisions
• Ability to function in a team-orientated environment and work independently

QualificationsEducation and/or Experience:

Bachelor’s degree in Spa and/or Health Club Management from a four-year college or university, or four (4) years direct experience and/or training in a spa/health club operation or management of such a facility or an equivalent combination of education and experience. Must possess current esthetician or beautician license. Must be computer literate (MS Office) and guest scheduling software. CPR Certification.

Job Conditions:

Working conditions include working in a spa with equipment necessary to provide services as outlined in this job description. Other working conditions may include working with others, frequent interruptions, and working evenings and/or weekends. Working in a smoke-filled environment may be necessary.

Physical Requirements:

Ability to lift fifty (50) pounds while standing, twisting, or bending. Manual and finger dexterity is required to perform duties and may involve standing, sitting, bending, kneeling for extended periods of time and will include reaching with arms and hands. Vision abilities include close vision, color vision, peripheral vision and the ability to focus. Work may be done in an enclosed area with minimal lighting and innumerable scents (candles and oils).