Spa Manager

Hand & Stone Massage and Facial Spa; Hillsborough Township (NJ); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Ongoing sales and leadership training

Job summary

Hand & Stone Massage and Facial Spa in Hillsborough, NJ, is seeking a full-time Spa Manager to enhance client experiences and grow membership sales.

The ideal candidate will have a strong background in leadership and sales management with proven success in the spa or retail sectors. This hands-on role involves managing daily operations, developing the team, and ensuring customer satisfaction.

Join us in creating top-notch spa experiences and leading a dedicated team!

Qualifications

• 2–3 years of management experience in salon/spa, retail, or hospitality.
• Proven background in sales management and coaching a team.
• Comfort with metrics and sales reports.

Responsibilities

• Lead the sales team to sell memberships and fill the appointment book.
• Manage full-service spa operations and team development.
• Deliver a five-star client experience.

Skills

Sales management

Team leadership

Customer service

Flexibility

Job description

Benefits

• Health insurance
• Paid time off
• Vision insurance
• Wellness resources
• 401(k)
• 401(k) matching
• Bonus based on performance

Spa Manager — Hand & Stone Massage and Facial Spa

Hillsborough, NJ

We\'re hiring a full-time Spa Manager to lead our full-service Hand & Stone spa in Hillsborough. This is a hands-on leadership role built around three things: selling memberships, filling the appointment book, and delivering a five-star client experience. You run the floor, coach the team, and make sure every client walks out feeling like that visit was the best hour of their month — and books their next one before they leave.

The right person is goal-oriented and growth-minded, with a real track record in sales management, spa or service operations, and customer service. You lead from the floor, you love developing people, and you know how to turn great service into loyal, returning members.

What you\'ll focus on

This role lives and dies by three priorities:

• Selling memberships. Membership is the heart of our business. You coach and motivate your team to educate and delight every client so they join our Lifestyle Program — and you hold the standard that makes conversion consistent, not occasional. You lead from the front desk by example.
• Filling the appointment book. More appointments mean more revenue and more members. You drive bookings and rebookings, keep the schedule tight and full, recover cancellations, and make sure every client leaves with their next visit already on the calendar. You watch utilization and you move it.
• Delivering an exceptional client experience. Every visit should feel like a five-star experience, from the greeting at the front desk to the treatment room and the rebooking on the way out. You set the standard, train to it, and protect it on every shift — because experience is what turns a first-time guest into a long-term member.

What you\'ll also own

You manage a full-service spa — both the massage side and our esthetics/facial side — including a front-desk sales team, massage therapists, and estheticians working with professional lines like Dermalogica and IMAGE Skincare across facials, microdermabrasion, LightStim, DiamondGlow, and more. That means recruiting and building a strong team, running smooth daily operations, and measuring results so the spa keeps growing.

What you need to succeed

• 2–3 years of management experience in salon/spa, retail, or hospitality
• A proven background in sales management and coaching a team to goals
• Comfort with metrics — you can read a P&L or a sales report and act on it
• A flexible schedule, including some nights and a weekend day
• The ability to confidently promote the benefits of massage and skincare services
• Strong people skills — you can lead, develop, and have the hard conversations when you need to

What we offer

• Competitive base pay plus performance-based bonus (details discussed in interview)
• 401(k) with company match and health insurance
• Ongoing sales and leadership training
• A clear path to grow with a multi-location group that\'s actively expanding across New Jersey

Apply today

If you\'re a sales-driven leader who loves building teams and delivering an exceptional client experience, come lead the team at Hand & Stone Hillsborough.

Esperance Beauty is an equal opportunity employer. This position is at Hand & Stone Massage and Facial Spa in Hillsborough, New Jersey.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.