Spa Manager

Hei Hotels Inc.; Fort Lauderdale (FL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Free lunches

Free parking

401(k) with matching funds

Pet insurance

Job summary

HEI Hotels and Resorts seeks a Spa Leader to oversee The Spa in the absence of the Spa Director and provide guidance for consistent service quality and profit maximization.

Responsibilities include staffing, training, performance evaluations, guest issue resolution and cost control in a dynamic hotel environment.

Qualifications

• Hotel experience preferred and managerial leadership required.
• Ability to make decisions under deadlines with strong negotiation skills.
• Analytical ability and budgeting/forecasting experience essential.

Responsibilities

• Support Spa Director with daily quality processes and staffing.
• Hire, train, motivate and evaluate spa staff per approved plans.
• Communicate directions clearly and adjust staffing for occupancy.
• Handle guest concerns, research issues and negotiate resolutions.
• Assist budgeting, forecasting and cost controls for the spa.

Skills

Hotel experience

Managerial skills

Budgeting

Forecasting

Negotiation

Communication skills

Tools

Calculator

Job description

About Us

Escape to The Westin Fort Lauderdale Beach Resort and discover the "Venice of America." Enjoy spectacular views of the ocean and Intercoastal Waterway and let the sound of lapping waves soothe your senses, day and night. Our associates love working here, and we think you will too! We offer free employee lunches, free parking, and monetary incentives based on Trip Advisor and GSS mentions, among other perks. Come find your home away from home and join the Westin team today! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Overview Provide assistance, guidance and leadership to The Spa Team, ensuring consistent compliance with spa industry guidelines and hotel policies, and quality guest service while maximizing departmental profits. This position oversees The Spa in the absence of the Spa Director.

Essential Duties and Responsibilities

• Support Spa Director regarding spa’s daily quality process including goal communication, associate improvement, compliance with HEI Hotels and Resorts’ standards of product and performance, service recovery and problem resolution.
• Provide assistance in disseminating feedback from comment cards, guest satisfaction and service failure measurements and coach accordingly.
• In conjunction with Spa Director and based on approved staffing plans: interview, hire, train, motivate, conduct performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate for spa associates including, but not limited to Supervisor(s), Therapists, Front Desk and Attendants.
• Communicate both verbally and in writing to provide clear direction to staff.
• Assign and instruct Spa Therapists and Associates in details of work.
• Observe performance and encourage improvement.
• Monitor business levels and hotel occupancy and make staffing adjustments accordingly.
• Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
• Support established budgeting, forecasting, cost, and inventory controls.
• Assist in preparation of forecast expenses and actual results for the spa revenue and expenses.
• Provide expertise with regard to the spa’s core business vis‑vis company meetings and activities.
• Be available and able to assist in all aspects of operations as needed based on business needs.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job‑related duties as assigned.

Qualifications and Skills

• Hotel experience preferred.
• Requires the exercise of considerable managerial skill as position involves frequent decisions, meeting of deadlines, negotiation of vendor contracts, analytical ability and the planning, organization development and coordination of large‑scale work projects.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts.
• Complex mathematical skills and considerable skills in the use of a calculator to prepare complex mathematical calculations without error, i.e. budgets, forecasting.
• Ability to be mobile for significant distances between and within buildings on the property with or without reasonable accommodation.
• Ability to observe performance and detect signs of emergency situations and respond with proper action.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long‑Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

Equal Opportunity Employer

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Career Page

Welcome to HEI Hotels and Resorts' Career Page. We invite you to explore the current job openings that our company has to offer and to apply for any positions that are of interest to you. Don't see any current openings that align with your interests? Join our talent community to stay in touch with HEI and receive job alerts for opportunities that may be a match for you. Recognizing that our success starts and ends with our associates under our pioneering culture of HEI Loves, we invest in and develop the most passionate and talented people in our industry. We show our “love” to our associates by providing market‑leading compensation packages, generous PTO and flex‑time initiatives, outstanding career development and advancement opportunities, and job‑appropriate assets and resources. We’re always looking for associates who share our passion for hospitality. With a variety of world‑class brands in our portfolio, hotel locations throughout the United States, and an unparalleled suite of tools, technology, and training, we’re able to provide our associates with a truly unique opportunity to grow and build their future. Find the career that aligns with your goals by beginning your online search today. Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.