Server

Hei Hotels Inc.; Fort Lauderdale (FL); Hybrid; USD 25,000 - 42,000; Full time

Benefits offered by this job

Medical and Dental insurance

Vision insurance

Paid time off

401(k) with match

Restaurant discounts

Job summary

HEI Hotels and Resorts is seeking a friendly and professional server at The Westin Fort Lauderdale Beach Resort to provide exceptional guest service and help drive revenue through upselling. You will greet guests, take accurate orders, deliver meals with care, and ensure compliance with beverage service rules while supporting a clean, welcoming dining area.

Join a team that values guest satisfaction, teamwork, and professional growth.

Qualifications

• Professional appearance and demeanor at all times.
• Willingness to pitch in and help coworkers as a team.
• Basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
• Familiarity with table settings, service ware and menu items.
• Ability to memorize and promote menu variety.
• Ability to lift and carry heavy trays up to 30 lbs throughout shift.

Responsibilities

• Check station before, during and after shift for proper setup and cleanliness.
• Greet guests warmly and explain specials or promotions.
• Record guest orders and repeat to ensure accuracy.
• Input orders into POS and inform kitchen of details.
• Deliver orders to guests with correct condiments.
• Ensure compliance with alcohol service regulations.
• Monitor guest satisfaction and replenish beverages as needed.
• Present checks promptly and process payments.
• Maintain attendance and be available for regular shifts.
• Perform other related duties as assigned.

Skills

Customer service

Team player

POS system

Food & beverage knowledge

Upselling

Communication

Tools

Point of Sale (POS)

Job description

About Us

Escape to The Westin Fort Lauderdale Beach Resort and discover the \"Venice of America.\" Enjoy spectacular views of the ocean and Intercoastal Waterway and let the sound of lapping waves soothe your senses, day and night. Our associates love working here, and we think you will too! We offer free employee lunches, free parking, and monetary incentives based on Trip Advisor and GSS mentions, among other perks. Come find your home away from home and join the Westin team today!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Tipped/Service Charge Eligible? Yes Discretionary Performance Bonus Eligible? No

Overview

Provide guests exceptional service in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.

Essential Duties and Responsibilities

• Check station before, during and after shift for proper set-up and cleanliness.
• Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
• Record the details of the order from the guests, repeating the order to the guest to check for accuracy.
• Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.
• When complete, retrieve orders up to 30 lbs. from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments.
• Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
• Replenish beverages as necessary and check with guests for overall satisfaction.
• Market and serve upon request any dessert items or specialty coffees.
• Operate the Point of Sale procedures to pre-check order and close out the check.
• Present the check to guest promptly.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

• Maintain a professional appearance and manner at all times.
• Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
• Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
• Knowledge of the appropriate table settings, service ware and menu items.
• Ability to remember, recite and promote the variety of menu items.
• Ability to transport large trays weighing up to 30lbs. through a crowded room on a continuous basis throughout shift with or without reasonable accommodation.
• Ability to operate beverage and toast equipment with or without reasonable accommodation.
• Ability to establish and maintain effective working relationships with associates, customers, and patrons.
• Ability to operate a keyboard and learn Point of Sale procedures.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc.

Benefits

• We offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
• Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
• HEI also provides pet insurance through the ASPCA.
• For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
• Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
• Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Recognizing that our success starts and ends with our associates under our pioneering culture of HEI Loves, we invest in and develop the most passionate and talented people in our industry.

We’re always looking for associates who share our passion for hospitality.

With a variety of world-class brands in our portfolio, hotel locations throughout the United States, and an unparalleled suite of tools, technology, and training, we’re able to provide our associates with a truly unique opportunity to grow and build their future.