Spa Male Concierge FT

Omni Hotels; Asheville, Northern (NC, KY); Hybrid; USD 26,000 - 30,000; Full time

Job summary

Omni Hotels is seeking a Spa Concierge to welcome guests and guide them through a 43,000 square foot spa facility. You will tour the space, maintain pristine guest areas, and demonstrate world-class standards while assisting in both front-of-house and back-of-house operations.

The role requires strong customer service, effective communication, and the ability to multitask in a fast-paced environment. You must be 18+, hold a high school diploma, and be available weekends and holidays.

Qualifications

• Customer service experience is highly preferred.
• Friendly and personable.
• Must be at least 18 years of age.
• High school diploma or equivalent.
• Must be able to communicate effectively in a professional business environment.
• Ability to multitask.
• Must have the ability to stand for 7 hours per day.
• Ability to lift, carry, push, pull 30 lbs.
• Must be able to work a schedule including weekends and holidays.

Responsibilities

• Act as spa ambassador and provide all guests of The Spa with a tour of the facility
• Maintain a pristine environment at all times and in your work area in a professional manner in accordance with The Spa’s World Class Guest Standards.
• Report anything that is not world-class or 5-star to a supervisor.
• Maintain high levels of service standards.
• Remain visible in front of the house guest space, supporting Guest’s needs.
• Assist in the back of the house operations.
• Have a complete knowledge of all Spa services, packages, promotions and retail products presently offered by The Spa with ability to communicate and promote to guests.
• Make rounds of entire facility including fitness room every 15 minutes and/or work in assigned Concierge stations during shift.
• Maintain a safe, clean, well-organized environment for our guests through consistent monitoring of the facility.
• Enforce spa policies (electronics free spa, age restrictions, guest behavior, etc.) with supervision/support to maintain a relaxing spa atmosphere

Skills

Customer service

Friendly and personable

Professional communication

multitask

Stand for long hours

Lifting capability

Education

High school diploma or equivalent

Job description

Overview:

After guest check in to the spa, the Spa Concierge team is responsible for providing extraordinary personal guest service throughout the guests’ journey. This includes ensuring the guests are fully orientated to our 43,000 square foot facility, ensuring guests’ needs are met throughout their visit, and preparing and maintaining guest areas to reflect a pristine world-class environment. The Concierge is to receive an hourly rate and a portion of the service charge, equaling $19.00 - $22.00/hr.

Responsibilities:

• Act as spa ambassador and provide all guests of The Spa with a tour of the facility
• Maintain a pristine environment at all times and in your work area in a professional manner in accordance with The Spa’s World Class Guest Standards.
• Report anything that is not world-class or 5-star to a supervisor.
• Maintain high levels of service standards.
• Remain visible in front of the house guest space, supporting Guest’s needs.
• Assist in the back of the house operations.
• Have a complete knowledge of all Spa services, packages, promotions and retail products presently offered by The Spa with ability to communicate and promote to guests.
• Make rounds of entire facility including fitness room every 15 minutes and/or work in assigned Concierge stations during shift.
• Maintain a safe, clean, well-organized environment for our guests through consistent monitoring of the facility.
• Enforce spa policies (electronics free spa, age restrictions, guest behavior, etc.) with supervision/support to maintain a relaxing spa atmosphere

Qualifications:

• Customer service experience is highly preferred.
• Friendly and personable
• Must be at least 18 years of age.
• High school diploma or equivalent.
• Must be able to communicate effectively in a professional business environment.
• Ability to multitask
• Must have the ability to stand for 7 hours per day.
• Ability to lift, carry, push, pull 30 lbs.
• Must be able to work a schedule including weekends and holidays.