Spa Locker Room & Pool Attendant Supervisor

The Broadmoor; Colorado Springs (CO); On-site; Full time

Job summary

Join a prestigious hospitality team as a Spa Locker Room & Pool Attendant Supervisor at The Broadmoor. This mid-senior level role offers comprehensive benefits, a supportive work culture, and opportunities for career development while overseeing operations and enhancing guest experiences within a world-renowned resort.

Benefits

Health & Dental benefits

401k

Career development opportunities

Qualifications

• Bachelor’s Degree or equivalent experience required.
• Strong interpersonal communication skills are essential.
• Ability to lift up to 50 lbs occasionally.

Responsibilities

• Oversee operations of the Locker room and Pool attendant team.
• Compose weekly work schedule and oversee time attendance.
• Conduct training plans for new staff.

Skills

Interpersonal communication

Team leadership

Positive attitude

Education

Bachelor’s Degree

Job description

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Job Title: Supervisor Spa Locker Room and Pool Attendant

Job Pay Range: $20.00 - $23.00 per hour

Job Summary

The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests.

As a member of the Spa team, you will be responsible for Oversee the operations of the Locker room and Pool attendant team by participating in guest service duties and performing relevant supervisory duties for 6 – 10 employees. Our employees represent The Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about The Broadmoor here.

What You Will Be Doing

• Display the behaviors and attitudes that support the Broadmoor’s mission, vision, and values.
• Provide friendly and professional service to all internal and external guests and always exhibit a positive attitude.
• Work closely with Assistant Spa Director for smooth operation of the Locker room and Pool Attendants i.e., scheduling, supervision, coaching, training, and development
• Support all policy decisions made by the director and Assistant Spa Director for the department
• Monitor adherence to standards daily
• Compose weekly work schedule for locker room and pool attendants and oversee time and attendance procedures
• Conduct weekly inventories of locker rooms, café, and pool supplies
• Perform coaching and disciplinary actions as needed for locker room and pool attendants
• Perform 90-day and annual evaluations of locker room and pool attendants
• Compose training plans for new staff
• Assist with interviews and evaluation of locker room and pool attendants
• Facilitate regular monthly meetings with locker room and pool attendants
• Monitor and conduct daily walkthroughs of all spa, salon, fitness and indoor pool areas reporting maintenance and facility issues immediately to the appropriate department.
• Revise and monitor duty checklists in each area of responsibility
• Attend and participate in ongoing training, both formal and informal, needed to effectively perform job responsibilities
• Oversee training at the organization and department levels
• Monitor, organize and store guest sign-in sheets for spa, indoor pool and fitness center
• Perform as an active and participatory member of the spa management team to identify and help implement steps needed for the spa to become its most effective and efficient
• Be flexible and positive to changes required to enhance guest experience or to meet the fiscal needs of the organization
• Willingness to work in a fast-paced, team-oriented environment
• Uphold and abide by all Broadmoor policies, procedures, and safety guidelines
  
  

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.

What We Are Looking For

• Bachelor’s Degree (B.A) from a four year college or university; or related experience and/or training; Equivalent combination of education and experience will be considered.
• Occasional heavy lifting (up to 50 lbs.) with a work environment that may be indoors and outdoors at times
• Enthusiastic, friendly, and energetic team member who works well with others.
• Strong interpersonal communication skills
• Reasonable accommodations will be made for individuals with disabilities*
  
  

Don’t meet all the qualifications/required skills? If you are committed to joining a team that provides world-class service, we encourage you to still apply. At the Broadmoor, we are looking for exceptional team members that are willing to learn, grow and deliver 5-star service to our guests.

Why Choose The Broadmoor (Benefits)

Working at The Broadmoor is more than just a job. The Broadmoor invests in our employees by offering comprehensive benefits packages and opportunities to grow professionally. By joining our family, you will work with, and learn from, a diverse team of world-class professionals at the longest running Five-Star, Five-Diamond resort in the world.

• Benefits – Employees are offered expansive benefits including Health & Dental, 401k, local discounts. Please click here for a comprehensive list of benefits.
• Career Development – We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.
  
  

Your application will not be penalized for redacting or removing any age- identifying information such as your age, date of birth, or dates of school attendance or graduation.

This posting is expected to close by the date listed at the top of the page. We encourage applicants to apply early for full consideration. If necessary, this posting will remain open until filled.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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