Spa/Locker Room Attendant
The Madison Club
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Benefits offered by this job
Job summary
The Madison Club in La Quinta, California is seeking a energetic Spa & Locker Room Attendant to deliver a five-star experience for Members and Guests. This highly visible role supports the daily operation of the Spa and Ladies Locker Room, acting as a liaison between the Spa Reception team, Therapists, and Members in a fast-paced luxury environment.
The ideal candidate thrives on genuine relationships, maintains a welcoming, clean, and relaxing atmosphere, multitasks under pressure, and can work
Qualifications
- Experience in hospitality, luxury service, or club/spa settings.
- Outstanding customer service and interpersonal skills.
- Outgoing personality with ability to engage Members professionally.
- Strong multitasking, organization, and time management.
- Ability to stand for extended periods and lift up to 40 pounds.
Responsibilities
- Deliver exceptional service to Members and Guests at all times.
- Welcome Members warmly by name whenever possible and create a friendly, engaging environment.
- Build positive relationships with Members by anticipating needs and providing personalized service.
- Escort spa guests throughout the locker room and spa facilities while explaining amenities and services.
- Ensure Members feel comfortable, relaxed, and cared for throughout their visit.
Skills
Job description
Reports to: Spa Manager
The Madison Club is seeking an energetic, service-oriented, and self-motivated Spa & Locker Room Attendant to provide an exceptional five-star experience for our Members and Guests. This highly visible role is essential to the daily operation of both the Spa and Ladies Locker Room and serves as a vital liaison between the Spa Reception team, Therapists, and Members.
The ideal candidate thrives in a fast-paced luxury environment, enjoys building genuine relationships with Members, and takes pride in creating a welcoming, clean, and relaxing atmosphere. This position requires someone who can multitask effectively, anticipate Member needs, remain calm under pressure, and work independently while maintaining the highest standards of hospitality. In addition to maintaining the locker room and spa facilities, this role operates the Ladies Lounge juice and smoothie bar, assists with food and beverage service, and supports the spa team by ensuring smooth communication and efficient daily operations.
The Madison Club operates during the winter and spring season. This is a full-time seasonal position from October through June. Candidates must have a flexible schedule, including weekends and holidays. PTO requests during March and April (our busiest event and festival months) are generally not approved.
- Deliver exceptional service to Members and Guests at all times.
- Welcome Members warmly by name whenever possible and create a friendly, engaging environment through genuine conversation.
- Build positive relationships with Members by anticipating needs and providing personalized service.
- Escort spa guests throughout the locker room and spa facilities while explaining amenities and services.
- Ensure Members feel comfortable, relaxed, and cared for throughout their visit.
- Operate the Ladies Lounge juice and smoothie bar.
- Prepare smoothies, juices, coffees, teas, and other beverages according to Club standards.
- Take food and beverage orders accurately and provide attentive lounge service.
- Maintain cleanliness, organization, and inventory of the beverage station.
- Deliver prompt, courteous service while maintaining presentation standards.
- Maintain impeccable cleanliness throughout the locker room, spa, lounge, treatment rooms, showers, vanities, restrooms, and outdoor relaxation areas.
- Restock towels, robes, sandals, lockers, toiletries, water, beverages, amenities, and retail displays throughout the day.
- Remove soiled linens and maintain organization of the linen room.
- Ensure treatment rooms are properly reset and prepared between services.
- Monitor facility appearance continuously and address cleanliness concerns immediately.
- Serve as a liaison between Spa Coordinator, Therapists, and Members by communicating schedule updates, member arrivals, special requests, and operational needs.
- Assist therapists with room turnovers and operational support to ensure appointments remain on schedule.
- Support Spa Coordinator during busy periods by answering phones, assisting Members, or directing guests as needed.
- Assist with monthly linen and inventory counts.
- Support fellow team members throughout the spa whenever additional assistance is needed.
- Work efficiently in a fast-paced environment while maintaining a calm, positive attitude.
- Prioritize multiple tasks without sacrificing service quality.
- Demonstrate initiative by identifying tasks that need attention without waiting for direction.
- Maintain all health, sanitation, and safety standards.
- Perform additional duties as assigned.
- Previous hospitality, luxury service, restaurant, lounge, country club, or spa experience preferred.
- Outstanding customer service and interpersonal skills.
- Naturally outgoing personality with the ability to engage Members in friendly conversation while maintaining professionalism.
- Strong multitasking, organization, and time management skills.
- Ability to remain composed and productive during high-volume periods.
- Self-motivated with excellent attention to detail.
- Ability to work independently while contributing positively to a team environment.
- Excellent verbal communication skills.
- Professional appearance and demeanor.
- Ability to lift up to 40 pounds and remain standing and walking for extended periods.
- Flexible schedule, including weekends, evenings, and holidays.
- Luxury Member Service
- Relationship Building
- Hospitality & Communication
- Teamwork & Collaboration
- Initiative & Accountability
- Multitasking
- Time Management
- Organization
- Adaptability
- Attention to Detail
- Professionalism Under Pressure
- Frequently stand and walk for extended periods.
- Lift, carry, and move linens, supplies, and inventory up to 40 pounds.
- Bend, reach, kneel, and perform repetitive cleaning and stocking tasks.
- Work in both indoor and outdoor environments.
- Competitive Pay or Wage Range
- Medical, Dental, and Vision Benefits
- 401k Contribution
- Paid Time Off and Paid Holidays
- Employee Meals, Referral Incentives, and Recognition Programs
- Holiday Pay
- Professional development and upward mobility opportunities
- Work-Family Culture
The Company’s good faith estimate of the hourly rate it expects to pay for this role is $18- $21 and is based on applicable and specialized experience and location.
Founded in 1994 by Michael S. Meldman, Discovery Land Company specializes in building luxury residential private club communities and resorts throughout North America. We have grown to be the premier player in the high-end resort residential niche with 20 world-class projects in our portfolio. Our communities are distinct with their own architectural styles, world-class amenities, and high levels of service.
We don’t build buildings, but rather we build settings where families can create intergenerational memories and enrich their lives in exquisite and untouched sanctuaries. These settings offer a casual and comfortable sense of community through outstanding clubhouses, premier golf courses, welcoming staff, world-class culinary offerings, and outdoor pursuits. To ease and enrich your experiences, Discovery holds itself to the highest of service standards. Every decision we make is driven by one fundamental objective: to make the time you spend with the people you care about most not merely enjoyable, but memorable.
We are extremely grateful to be recognized as one of the world’s top mid-sized employers for 2018 by Forbes magazine. For more information about our company - https://discoverylandco.com
The Madison Club is the most exclusive private residential community in La Quinta, California offering the finest golf and club facilities in an intimate and sophisticated setting. In this tradition, it is a place of effortless grace and charm. The ambiance is one of quiet sophistication, intimacy and understated luxury. Offering a limited number of homes and memberships, The Madison Club is the modern interpretation of California’s classic old-line country clubs - https://madisonclubca.com/
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