Spa Guest Services - Austin - Lakeway Resort & Spa

remingtonhotelscareers; Austin (TX); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Remington Hotels is seeking a Spa Guest Services Associate to support spa staff and ensure a unique guest experience. You will schedule appointments, check guests in/out, and assist in retail sales.

The role requires strong communication, flexibility with hours, and a willingness to work in an in-house spa environment. Prior retail or spa exposure is preferred, with a focus on guest satisfaction.

Qualifications

• High School diploma or equivalent and/or 1-year experience in a spa or related field preferred.
• 1 year retail experience preferred.
• Bilingual skills preferred.
• Flexible and long hours are sometimes required.
• Strong verbal and written communication skills.
• Ability to work with financial information and basic arithmetic functions.

Responsibilities

• Approach all encounters with guests in a courteous, service-oriented manner.
• Check guests and members in and out.
• Process transactions for events, guest fees, membership fees, dues, etc.
• Handle administrative spa functions including software, inventory, telephones, and appointments.
• Be the source of information regarding spa treatments, equipment and products.
• Assist guests in the retail area.
• Ensure facility is prepared for opening and closing.
• Monitor cleanliness and orderliness of facilities.
• Perform other duties as requested by management.

Skills

Communication skills

Retail experience

Bilingual

Flexibility with hours

Team player

Education

High School diploma or equivalent

1 year spa or related field experience

Job description

Job Summary

The Spa Guest Services Associate assists the spa staff in providing a unique and outstanding spa experience for our members and guests. Also responsible for scheduling all spa related appointments, checking guests in and out, and assisting in retail sales.

Essential Responsibilities

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
• Check guests and members in and out.
• Process transactions for events, guest fees, membership fees, dues, etc.
• Handle administrative functions of the spa including spa software, inventory, telephones, appointments and guest questions.
• Be the source of information regarding spa treatments, equipment and products.
• Assist guests in the retail area.
• Ensure facility is prepared for opening and closing.
• Monitor cleanliness and orderliness of facilities.
• Perform other duties as requested by management.

Requirements

• High School diploma or equivalent and/or 1-year experience in a spa or related field preferred.
• 1 year retail experience preferred.
• Bilingual skills preferred.
• Flexible and long hours are sometimes required.
• Strong verbal and written communication skills.
• Ability to work with financial information and basic arithmetic functions.

Physical Requirements (In-Office Role)

• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.