Spa Guest Experience Specialist

Carter Hospitality Group, LLC; Temecula (CA); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Company parties

Employee discounts

Flexible schedule

Job summary

Carter Hospitality Group, LLC, proudly operating luxury spa properties including GrapeSeed Spa in Temecula, is seeking friendly guest services professionals to join the team.

You will greet guests, manage bookings, handle calls, process payments, and support smooth front desk operations while upholding high standards of service and discretion.

Join a growing hospitality group that values integrity, teamwork, and guest satisfaction across its properties in California and beyond.

Qualifications

• Detail oriented. Organized and efficient. Learns quickly. Safety-minded. High quality standards for production and service. Courteous and friendly manner. Good team player. Customer service focus.
• Compensation: $16.90 per hour

Responsibilities

• Meets and greets all guests; determines their needs and directs them to appropriate employee/locations
• Responds to visitor, guest, and employees in a courteous and professional manner.
• Answers and directs calls on a multi-line phone system in a courteous and professional manner; takes messages and or forwards telephone calls to appropriate employee, department, or voicemail.
• Takes appointments via phone, e-mail, or walk in, and booking them with accuracy.
• Knows how to use computer system with accuracy.
• Performs general clerical duties including, but not limited to, filing, photocopying, faxing, and mailing requests.
• Organized and maintains file systems as well as any other records, reports.

Job description

Carter Hospitality Group, LLC, proudly operating luxury spa properties including GrapeSeed Spa in Temecula, is seeking friendly guest services professionals to join the team.

You will greet guests, manage bookings, handle calls, process payments, and support smooth front desk operations while upholding high standards of service and discretion.

Join a growing hospitality group that values integrity, teamwork, and guest satisfaction across its properties in California and beyond.