Spa Group Sales Coordinator

FAIRMONT

San Diego (CA)

On-site

USD 42,000 - 45,000

Full time

14 days+

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Benefits offered by this job

Complimentary meals

On-site parking

Employee travel/discount program

Career growth opportunities

Training & development

Job summary

Fairmont Grand Del Mar is seeking a Spa Group Sales Coordinator to ensure flawless execution of spa and group reservations, and to support events and guest experiences. You will collaborate with Spa teams, Sales and Events, while contributing to overall guest satisfaction and five-star standards.

The role involves managing group spa reservations, contracts, rates, and billing, plus supporting boutique sales and guest services.

Qualifications

Clear and professional telephone communication is required.
Strong verbal and written communication skills.
Ability to manage multiple projects and responsibilities in a fast-paced environment.
Well organized with attention to detail.
Capable of working independently and as part of a team.
Prior hospitality sales experience preferred.
Demonstrated customer service orientation and guest focus.
Ability to handle high volume telephone inquiries and prepare related documents.
Availability to work weekends, holidays, and evenings.

Responsibilities

Operate spa group reservations, reservations for all business segments, and spa events.
Coordinate with Spa, Sales and Events teams to translate client expectations into guest experiences.
Assist with guest arrival/departure and support spa boutique sales and merchandise.
Maintain accurate group reservation lists, contracts, rates, billing and inventory.
Respond to inquiries via email, phone, and voicemail promptly and professionally.
Run daily/weekly reports, audit blocks and inventory; flag discrepancies.
Collaborate with Sales, Front Office, Accounting and Reservations to meet group needs.
Process telephone inquiries and schedule spa/fitness reservations for current and future guests.
Promote additional spa bookings and provide itinerary assistance for all guest segments.

Skills

Telephone communication

Verbal & written comms

Multitasking

Organization & detail orientation

Independent & team player

Hospitality sales experience

Customer service mindset

High call volume handling

Contracts & proposals prep

Weekend/holiday/evening availability

Job description

Job Description

We invite you to join the world of luxury hospitality at Fairmont Grand Del Mar, as our new Spa Group Sales Coordinator.

Responsibilities

As a Spa Group Sales Coordinator, you will play a vital role in ensuring the flawless execution of Spa reservations, group reservations, and Spa events. You’ll work closely with both our Spa teams and Sales and Events teams to transform client expectations into seamless guest experiences, all while developing your career within Fairmont’s legendary culture of excellence. The Spa Group Sales Coordinator’s primary responsibility is to fulfill spa reservations for all business segments, both group, resort, local and member guests and to assist with guest arrival and departure in a timely and efficient manner while remaining professional and courteous at all times.

Under the direction of the Spa Manager, the Group Sales Coordinator will also play an important role within the Spa boutique, driving retail sales and sales to service performance while maintain Five-Star performance and exceeding every guest’s expectation within a positive working environment.

Keep management informed with all guest, staff and operational updates.
Stay current on all department information, become well-versed and trained in its application.
Support Sales and Events team by coordinating all Spa related requests and group reservations
Manage group spa reservation lists, contracts, rates, billing, and inventory
Monitor and respond to group inquiries via email, phone, and voicemail in a timely and professional manner
Run daily and weekly reports, audit group blocks and pickup, and proactively flag any discrepancies or inventory concerns
Collaborate with Sales, Conference Services, Front Office, Accounting, and Reservations teams to ensure group needs are met or exceeded
Efficiently process all telephone inquiries and spa/fitness reservation/activity scheduling from future, and current guests
Offer additional Spa bookings as well as itinerary assistance for all guest segments.
Provide general departmental assistance, special projects, group Spa reservations, etc.
Provide thorough and complete information on all the services offered in the brochure.
Attend all departmental meetings and trainings.
Maintain professional and caring manner with all guests
Respond quickly to guest requests or complaints and see that appropriate action is taken
Follow up to ensure guest satisfaction
Work efficiently with booking/management software while scheduling, modifying or canceling all Spa and Fitness reservations and services.
While supporting the Spa department, you will respond to general telephone/ email/ mail inquiries.
Sell products in retail boutique, assist with merchandising, ticketing and produce replenishment.
Communicate all guest needs and concerns to the appropriate Spa Manager or the Manager on Duty.
Participate in ongoing training for support staff in the areas of safety, guest service and team building.
Assure a clean, crisp and sanitary spa.
Work cooperatively and professionally with all departments.
Attend regular meetings as directed by Spa Leadership.
Comply with all Fairmont Grand Del Mar safety and health policies and procedures.
Maintain a thorough knowledge of all treatments, homecare products as well as all retail products.
Perform other duties as assigned by Manager

Qualifications:

Able to provide clear and professional telephone communication.
Excellent verbal and written communication skills.
Capable of managing multiple projects and responsibilities with ease.
Well organized and detail oriented.
Able to work independently and as part of a team in a fast-paced environment.
Prior hospitality sales experience preferred.
Possess strong customer service and communication skills, anticipate the needs of our guests and have an enthusiastic desire to attain the highest levels of quality in all areas of the hotel.
Ability to deal with a high volume of incoming calls, prepare customer correspondence such as contracts and proposals, open and distribute mail, make photocopies, prepare reports and send faxes.
Maintain availability and dedication to The Spa at Fairmont Grand Del Mar, being available to work weekends, holidays, and evenings.

Wage Information

The hourly rate for this position is $20.58

Additional Information

Job Perks & Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

What is in it for you:

Complimentary Meals: Enjoy hot meals during your shift in our staff cafeteria
Complimentary on-site parking
Hotel Discounts: Employee travel program with discounts on room rates at Fairmont & Accor properties world-wide.
Food, Spa, and Resort Discounts: Employee program with discounts on restaurants, bars and spa services at Fairmont & Accor properties world-wide.
Career Growth Around the World: Opportunity to develop your talent and grow within Fairmont Grand Del Mar and over 5,700 properties with Accor.
Training & Development: Learning programs through our Academies designed to sharpen your skills
Social Responsibility: Ability to make a difference through our Corporate Social Responsibility activities
**Recognition & Rewards: **Employees are recognized for outstanding performance through appreciation programs, awards, and exclusive travel and lifestyle perks.
Meaningful Work: Create memorable experiences for guests while making a positive impact through exceptional hospitality and service.

Health and Retirement Benefits

All full-time employees are eligible for our comprehensive benefits package, which includes:

Medical, dental, and vision insurance (effective the first of the month following 30 days of employment)
Eligible single Full-Time employees can enroll in a $0 premium health plan
Life and disability insurance
Paid Holidays

All Full-time and Part-time employees are eligible for: