Spa Front Desk - Seasonal

HARBOUR RIDGE COUNTRY CLUB; Palm City (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

Harbour Ridge Country Club in Palm City, FL seeks a friendly Front Desk Associate for our spa. You will greet members and guests, answer inquiries, book services, and ensure a warm, professional atmosphere. Responsibilities include handling phone calls, forwarding messages, and escorting guests.

The role relies on clear English communication, accuracy with the POS system, and maintaining a tidy front desk. Regular hours, strong customer service focus, and reliability are essential.

Qualifications

• Excellent customer service skills and a friendly demeanor.
• Strong verbal and written English communication.
• Proficient with front desk operations and POS systems.

Responsibilities

• Greet members and guests warmly and assist with inquiries.
• Answer phone calls and forward messages; take messages.
• Maintain a clean, organized spa front desk area.
• Schedule services and escort members through facility.
• Operate office equipment and manage data entry.

Skills

Customer service

Front desk

English communication

Tools

POS system

Job description

Job Summary: Handle customer inquiries both in person and on the phone, and provide information and assistance to members, staff and guests per established procedures. Welcome incoming members and guests as they enter the spa, in a warm and friendly manner at all times.Essential Duties and Responsibilities include the following, but are not limited to:Provide immediate attention to all members/guests upon their arrival to the Spa with a friendly and positive attitude. Greet and bid farewell properly by name to all Club members and guests by smiling and making eye contact.2. Assist callers with information requested. Forward calls to the appropriate party and/or take messages.3. Keep the front desk area of the spa clean and tidy, all product fronted and organized at all times.4. Answer inquiries both in person and by phone in regards to services and products offered.5. Schedule members for requested services.6. Escort potential members through the facility giving them an overview of all provided services.7. Serve as a department point person for the point of sale system.Job Requirements include the following, but are not limited to:Conduct the day-to-day operations of the spa in a business-like, ethical and professional manner.Strive to exceed customer service expectations of members, guests and associates.Maintain good working relationship with club members, employees and all customers.Operate office equipment, including copiers, facsimile machines and computers; input and retrieve data and text; and organize and maintain disk storage and filing.Possess effective oral and written communication skills including the ability to clearly express thoughts to others and exchange information.Utilize a clear speaking voice in the English language.Maintain confidentiality of files and other documents.Dress appropriately for position; professional manner and well groomed.9. Establish and maintain a clean and professional workspace.10. Demonstrate record of good work attendance and reliability; regular andpunctual in attendance.Demonstrate flexibility in work habits and work schedule.Use time effectively; complete work in a timely manner.Comply with company policies and procedures as established in the Employee Handbook or as demonstrated as common practice.Seek to improve self in knowledge and skills.Be able to stand for the entire shift.Supervisory Responsibilities: This job has no supervisory responsibilities.Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.Certificates/Licenses: None requiredWork Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to stand, walk, talk, see and hear. The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.