Spa Front Desk- Sales Associate

The NOW; Orlando (FL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Paid training

Retail commission

Paid time off

Free massages

Friends & Family discounts

Employee discounts

Dental and Vision insurance

Beautiful workspace

Positive team culture

Snacks and beverages

Job summary

The NOW Massage Downtown Orlando is seeking a Sales & Customer Experience Representative to be the face of the boutique and drive revenue through memberships, enhancements, and retail products. You will welcome guests, tailor each massage experience, and educate on services while maintaining a premium guest journey.

This role offers an hourly pay range with potential commissions for memberships and product sales in a zen-inspired setting.

Qualifications

• Proven sales experience.
• Strong communication and listening skills.
• Comfortable recommending products and closing sales.
• Positive, enthusiastic attitude.
• Team-oriented mindset.
• Detail-focused and efficient.
• Health and Wellness industry experience preferred.

Responsibilities

• Welcome guests and create a warm, elevated first impression.
• Educate guests on enhancements, memberships, and retail products.
• Confidently recommend memberships to support long-term wellness.
• Book appointments and manage the front desk flow.
• Handle checkout and ensure a seamless guest journey.
• Deliver top-level service to guests and team members.
• Collaborate with leadership to improve performance and innovation.

Skills

Sales experience

Customer service

Communication

Retail environment

Job description

Love Sales & Creating Amazing Guest Experiences?

Join our team at The NOW Massage boutique Downtown Orlando, where sales meets serenity. We’re looking for a confident, people-loving sales professional who thrives on connecting with guests, recommending memberships and enhancements, and helping clients experience the long-term benefits of regular massage — all within a beautiful, elevated, zen-inspired environment.

If you enjoy hitting goals, building relationships, and getting paid for your performance, this could be the perfect fit.

What You’ll Earn

$15–$16 per hour

• 10% commission on retail sales

Earn up to $260 per month ($3,120+ per year) in membership sales commission alone

Unlimited earning potential — the more memberships and retail you sell, the more you make

This is a sales-driven role with real earning opportunity for motivated team members.

The Role

As a Sales & Customer Experience Representative (Experience Guide), you are the face of our boutique and a key driver of revenue.

You will:

• Welcome guests and create a warm, elevated first impression
• Customize each guest’s massage experience
• Educate guests on enhancements, memberships, and retail products
• Confidently recommend memberships to support long-term wellness
• Book appointments and manage the front desk flow
• Handle checkout and ensure a seamless guest journey

You’ll combine hospitality and sales skills to deliver an exceptional experience while driving performance.

Who We’re Looking For

We’re seeking someone with proven sales experience who:

• Is naturally outgoing and confident
• Knows how to build rapport and guide conversations toward a sale
• Has experience in retail, membership sales, hospitality, or commission-based roles
• Enjoys working toward goals and being rewarded for performance
• Is detail-oriented and thrives in a fast-paced environment

Benefits

• Paid training
• 10% retail commission on top of hourly pay
• Paid Time Off
• Free massages
• Friends & Family discounts
• Employee discounts
• Dental and Vision insurance
• Beautiful, aesthetically inspiring work environment
• Positive, supportive team culture
• Snacks, coffee, and tea in the breakroom

Job Summary

The Experience Guide is responsible for delivering an exceptional guest experience while driving sales of enhancements, memberships, retail, and gift cards. This role ensures smooth daily operations of the boutique, maintains front desk standards, books appointments, promotes services, and handles guest transactions.

You’ll embody The NOW brand truths:

• Live in the NOW
• Kindness is Magic
• Care for Those Who Care for Others
• Authenticity Always

Key Responsibilities

• Deliver top-level service to guests and team members
• Warmly greet and check in guests
• Actively drive membership, enhancement, retail, and gift card sales
• Educate guests on services and products
• Accurately book, edit, and cancel appointments
• Open and close the boutique following SOPs
• Resolve guest concerns professionally
• Maintain reception and guest areas to brand standards
• Collaborate with leadership to improve performance and innovation

Requirements

• Sales and customer service experience required
• Strong communication and listening skills
• Comfortable recommending products and closing sales
• Positive, enthusiastic attitude
• Strong problem-solving abilities
• Team-oriented mindset
• Detail-focused and efficient
• Health and Wellness industry experience preferred

Why Join The NOW?

The NOW Massage is built on the belief that self-care is essential — not a luxury. That philosophy applies to both our guests and our team.

We are committed to creating a workplace rooted in:

• Presence
• Kindness
• Support
• Authentic communication