Sales and Customer Service Associate - Sales Champion

The NOW; Miami (FL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Paid training

Sales commissions

Paid Time Off

Free onsite parking

Free massages

Friends and Family discounts

Employee discounts

Health insurance

Inspiring environment

Supportive team

Diversity celebration

Snacks and beverages

Job summary

The NOW Massage is seeking an Experience Guide to greet guests, tailor their massage experiences, and promote memberships in a boutique setting. You will drive service and product sales while ensuring a smooth, welcoming guest journey from check-in to checkout.

You will handle bookings, educate guests on offerings, and maintain a pristine reception area, collaborating with leadership to uphold The NOW brand truths and a positive team culture.

Qualifications

• Sales and service-related experience required.
• Excellent guest service skills.
• Strong communication skills including listening and empathy.
• Friendly and outgoing personality; able to connect with customers.

Responsibilities

• Provide top level service for guests and team members.
• Warmly greet and check-in guests.
• Actively drive membership, enhancement and gift card sales.
• Educate guests about services, memberships and retail offerings.
• Accurately book, edit and cancel massage appointments.
• Open/close boutique daily according to SOPs.
• Resolve guest issues and maintain clean guest areas.
• Maintain a positive attitude and support a healthy workplace.
• Collaborate with leadership to share best practices and foster innovation.

Skills

Sales experience

Guest service

Communication skills

Active listening

Problem solving

Job description

Love sales and creating great experiences for people?

Join our team at The NOW Massage boutique. We're looking for someone with sales experience who can connect with guests, sell memberships and enhancements, and help people discover the benefits of regular massage—all in a beautiful, zen environment.

What You'll Earn:

• $17 - $19 per hour
• $319/month in commission on average ($3,813/year)
• Earn more as you sell more—commission is uncapped

The Vibe:

As our Sales and Customer Service Representative (we call it Experience Guide internally), you'll greet guests, customize their massage experience, and use your sales skills to share the magic of our memberships and services. You'll handle everything from booking appointments to checking guests out, all while keeping the good vibes flowing.

We're Looking For:

Someone with sales experience who's naturally good with people and knows how to have genuine conversations that lead to sales. If you've worked in retail, membership sales, hospitality, or any role where you connected with customers and hit sales goals.

We’ll get in touch with you right away!

Benefits:

• Paid training
• Product and membership sales commission in addition to hourly pay
• Paid Time Off
• Free onsite garage parking provided for employees while working
• Free massages
• Friends and Family discounts
• Employee discounts
• Health insurance (for full time employees)
• Aesthetically-inspiring work environment
• A positive and supportive team and company
• An environment where diversity is celebrated
• Snacks, coffee and tea in the breakroom

Job Summary:

The Experience Guide is responsible for the guest experience, selling memberships and enhancements, maintaining the reception area, and overall seamless daily operations of boutique. Includes, but not limited to, the greeting and assisting of guests regarding services and products, booking appointments, promoting memberships, customizing the guest’s massage, and handling payment for services performed. Embrace a culture that promotes The NOW brand truths – Live in the Now, Kindness Is Magic, Care for Those Who Care for Others, Authenticity Always

Responsibilities:

• Provide top level service for guests and team members.
• Warmly greet and check-in guests.
• Actively drive membership, enhancement and gift card sales.
• Share passion for services, memberships, and retail offerings by educating guests.
• Accurately and effectively book, edit and cancel massage appointments.
• Open/close boutique each day according to standard operating procedures.
• Resolve guest issues.
• Ensure guest areas are maintained to standard.
• Maintain a positive attitude and contribute toward a healthy & happy workplace.
• Collaborate with leadership team to ensure best practices and foster innovation.

Requirements:

• Ability to be efficient and detail-oriented in a fast-paced environment.
• Must have enthusiasm and possess excellent guest service skills.
• Sales and service-related experience required.
• Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW
• Enjoy working with people and possess a friendly and outgoing personality.
• Excellent communication and listening skills.
• Possess problem solving and troubleshooting skills.

Why Join The NOW?

Come join our team at The NOW Massage, a new-concept massage boutique founded on the belief that self-care is a necessity — not a luxury. That belief applies not just to our guests but to our team members too.

We’re committed to a respectful, positive team environment rooted in empathy, kindness, and presence. Our brand truths:

• Live in the NOW (be present and reconnect within)
• Kindness is Magic (positive energy, welcoming experience)
• Care for Those Who Care for Others (supportive team culture)
• Authenticity Always (open, caring communication)

About Us

Experienced Multi-Unit Ownership

Danny and Rose Figueroa are experienced The NOW Massage franchise owners who have built some of the brand's highest-performing boutiques.

Since opening their first boutique in Fort Lauderdale, they have continued to grow across South Florida and recently expanded into Denver with the acquisition of Cherry Creek and RiNo.

They are investing in strong teams, busy boutiques, and long-term career opportunities for Massage Therapists as they continue growing The NOW Massage.

What Makes Us Different

• Owned by Seasoned Entrepreneurs with proven track records
• Top-Ranked Location Nationwide in performance and guest satisfaction
• Community Impact: We partner with local charities and organizations
• We Prioritize Our Team: We are deeply intentional about the quality of our culture and helping you thrive.

What Our Team Says

Why You'll Love Working Here: Join a supportive, team-focused culture where you'll feel valued, respected, and set up for success. Our employees love the positive work environment, caring leadership, collaborative team, beautiful boutique atmosphere, and competitive compensation. At The NOW, we're committed to creating a workplace you'll look forward to coming to every day.

This franchise is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to The NOW Massage Corporate.