Spa Front Desk Reservationist

Boulders Resort & Spa Scottsdale, Curio Collection by Hilton; Scottsdale (AZ); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Employee rates and discounts on food/beverage

Career growth opportunities

Equal opportunity employer

Job summary

A luxury resort is seeking a Guest Relations professional responsible for enhancing the guest experience by providing personalized service and handling guest inquiries. The role involves greeting guests, managing appointments, and processing payments. Ideal candidates should demonstrate strong interpersonal skills, be able to stand for long periods, and possess basic computer literacy. Benefits include employee discounts and career development opportunities.

Qualifications

• Ability to stand, sit or walk for extended periods of time.
• Occasional lifting of up to 25 lbs.
• Understanding of confidentiality and privacy of guests.

Responsibilities

• Welcome and acknowledge each guest using their name.
• Schedule services for guests using reservation software.
• Handle sensitive guest issues with respect and tact.

Skills

Proactive Guest Service

Team Work

Diversity Relations

Learning

Computer Skills

Tools

Book4Tiime reservation software

Job description

Guest Relations

• Welcome and acknowledge each and every guest with a verbal greeting, using the guest's name when possible. Upon departure, thank guests and provide a fond farewell.
• Creating personalized reservation experiences for guests based upon their individual needs, planning for wellness Journey classes and/or Spa bookings.
• Actively listen and respond positively to guest questions, concerns, and requests.
• Displays warmth, care and genuine enthusiasm when dealing with guests, team members and leadership. Anticipate guest service needs, acting on them when possible.
• Promote and sell spa.
• Resolve guest situations.
• Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically‑impaired individuals within guidelines.

Communication

• Answer telephones using appropriate etiquette and luxury verbiage.
• Provide clear, concise communications.
• Handle sensitive issues with guests with tact, respect, diplomacy, and confidentiality.

Scheduling

• Schedule services for individuals using Book4Tiime reservation software.
• Complete confirmation calls & reviews of guest itinerary.
• Check‑in guests for appointments.
• Advise providers of last‑minute changes or additions to the schedule.
• Provide general spa orientation to guests upon arrivals, such as the location and use of locker rooms, lounge areas, and amenities.

Payment/Cash Handling

• Obtain and process guest payments for spa.
• Verify payment authorization for checks and credit cards.
• Process adjustment vouchers, correction vouchers, and miscellaneous charges.

Job Requirements

Physical Tasks

• Stand, sit or walk for an extended period of time or for an entire work shift.
• Occasionally lift 25 lbs.

Policies and Procedures

• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Follow company and department safety and security policies/procedures to ensure a clean, safe, and secure environment.
• Report work‑related accidents, or other injuries immediately, upon occurrence, to the manager/supervisor.
• Stay in compliance with the dress code by keeping a neat, clean, and tidy appearance.
• Maintain cleanliness/orderliness/ambiance of Spa.

Essential Competencies

Interpersonal Skills

• Proactive Guest Service.
• Team Work.
• Diversity Relations.

Analytical Skills

• Learning.
• Computer Skills.

Benefits of working with us

• The Boulders is a Hilton property with many amazing benefits.
• Employee rates, discounts on food/beverage, and room to grow and develop are just some great things to look forward to as a team member.
• We are an equal‑opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, veteran or disability status.