Spa Front Desk (PT)

Greenwich Medical Spa; Ridgefield (CT); On-site; USD 25,000 - 33,000; Part time

Benefits offered by this job

Employee discounts on services and spa

Paid time off

Paid holidays

Medical, dental, and vision

401k

Voluntary supplemental insurance

Job summary

Greenwich Medical Spa in Ridgefield, CT, is seeking a part-time Front Desk teammate who is energetic, friendly, and dedicated. The role involves greeting patients, scheduling, processing payments, and supporting clinicians in the medspa environment.

You will help educate patients on skin care products, manage front-of-house operations, and assist with basic room setup and product sales while upholding high standards of cleanliness and patient care.

Qualifications

• Greeting patients and explaining services to help them choose treatments.
• Scheduling appointments and processing checkouts for medspa visits.
• Maintaining front-of-house areas and providing product knowledge.
• Cross-functional collaboration with clinical staff as needed.
• Prior experience with Zenoti is a plus.

Responsibilities

• Prepares treatment rooms and equipment at the start of the day and closes rooms down at the end of day.
• Meet, greet and educate patients on skin care products and treatments.
• Schedule appointments and check out patients.
• Maintain all areas of the medspa and treatment rooms.
• Lead in the sale of products or services and answer inquiries.
• Verify patient information and obtain consents for treatments.
• Assist in preparing patients for treatments and capturing pre/post photography.
• Counsel patients with post-treatment care instructions.
• Keep supplies stocked by inventorying and placing orders.
• Ensure rooms and equipment are clean and functioning; troubleshoot when needed.

Skills

Greet patients

Appointment scheduling

Customer service

Sales skills

Communication

Tools

Zenoti

Job description

Greenwich Medical Spa (GMS) is an industry leading, award winning medical spa providing non-invasive cosmetic treatments. GMS was established in 2005 with the unwavering mission to inspire confidence and empower our patients, employees and communities.

GMS is actively seeking a part-time, high energy, and dedicated Front Desk for our Ridgefield location . The Medical Assistant works closely with the clinician preparing patients for treatments by escorting them to their treatment room, taking photos, obtaining consents, preparing the treatment room and keeping the treatment rooms and medspa stocked with the proper supplies. The Front Desk is a patient facing role and serves as the voice and face of the practice. They will not only greet patients in the front of the house, they will be cross functional to help in the treatment rooms and assisting the clinical providers.

• Prepares treatment rooms and equipment at the beginning of the day and closes rooms down at the end of the day.
• Responsible for meeting, greeting and educating patients on skin care products and treatments
• Scheduling appointments and checking out patients
• Maintaining all areas of the Medspa - public areas and treatment rooms
• Strong understanding of all services and products offered
• Able to answer inquiries from patients
• Ability to lead in the sale of product or service
• Verifies patient information by interviewing patient, recording medical history, and confirming purpose of visit, obtains consents for treatments.
• Prepares patients for treatments by reporting patient history summary, drawing blood (if applicable), preparing the room set up/procedure set up, cleansing, and preparing the treatment area, and any additional preparation needed for treatments.
• Obtains pre and post photography.
• Assists in confirming completion of consent and pre/post forms.
• Counsels patients by reviewing pre and post treatment care instructions.
• Keeps supplies ready by inventorying stock, placing orders, and verifying receipt.
• Maintains all treatment rooms by ensuring linens are clean, trash is emptied, and rooms are always impeccably clean.
• Keeps equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and calling for repairs.
• Prior experience with Zenoti a plus!
• Other duties as assigned.

What to Expect when you work for GMS with a full-time schedule:

• Employee allowance for services and skin care products
• Employee discount
• Paid Time Off
• Paid Holidays
• Medical, Dental, & Vision
• Voluntary Supplemental Insurance such as Hospital, Critical Illness, AD&D
• 401k

GMS employees are passionately devoted to living our Core Values day in and day out whether we are at work or home. We go out of our way to ensure every person we hire embodies these values, therefore, we are confident these are not just actions people "turn on" for work.

What are our Core Values and what do they mean?

• Excellence - Make what you do matter. Being the leader in your space, learning from mistakes, taking accountability, pride in work, highest quality, innovating, not being complacent. Excelling at everything you do resulting in best outcomes, quality of care and experience.
• Integrity - Do the right thing. We only ever do the right thing because there is no alternative.
• People Focused – All GMS is committed to building an encouraging, caring, and supportive environment for our employees and patients. We share a responsibility to support our colleagues and patients while enriching their lives. GMS is a team, through and through. We have fun, take time to support one another, and help each other to grow.
• Passionately Driven - Love what you do. A position at GMS is not just a job – it is a passion, it is an experience.
• Respect - Everyone. Our staff sees people as people, first and foremost and they respect everyone for their humanity. We hold no judgement and we honor everyone we encounter.
• Growth - Embracing change. Personal growth, professional growth, service offerings. Being fluid and flexible, adaptable, open minded.