Spa Front Desk Concierge: Guest Experience & Scheduling

Suncadia; Cle Elum (WA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401k with company match

Free golf

Discounts on resort retail and food &B

2 weeks PTO and holiday pay

Team events and gatherings

Employee hotel discounts

Job summary

Suncadia is seeking a Front Desk/Reception team member for Glade Spring Spa to warmly greet guests, book appointments, and escort guests to treatment areas. You will provide information on spa services and products, ensuring a pampered guest experience at our Cascade mountains resort in Cle Elum, WA.

The role emphasizes customer service, cash handling, and a welcoming, professional image for all spa and facility areas. Full-time benefits and resort perks are highlighted.

Qualifications

• Must be detail oriented and have excellent communication skills.
• Previous experience in the spa or salon industry preferred.
• Previous customer service and cash handling experience required.
• Industry related certifications or education a plus.

Responsibilities

• Answer telephones in friendly and courteous manner, providing information, schedule appointments and taking the necessary notes
• Complete payment transactions prior or post a guests spa/salon treatment
• Assist in the professional and clean image of all spa and surrounding facilities
• Communicate all necessary guest information, allergies, and request to the appropriate service provider

Skills

Attention to detail

Excellent communication

Customer service

Cash handling

Job description

Suncadia is seeking a Front Desk/Reception team member for Glade Spring Spa to warmly greet guests, book appointments, and escort guests to treatment areas. You will provide information on spa services and products, ensuring a pampered guest experience at our Cascade mountains resort in Cle Elum, WA.

The role emphasizes customer service, cash handling, and a welcoming, professional image for all spa and facility areas. Full-time benefits and resort perks are highlighted.