Spa Front Desk Agent | Full-Time

Omni Hotels & Resorts; Austin (TX); On-site; USD 33,000 - 46,000; Full time

Job summary

Omni Hotels & Resorts is seeking a full-time Spa Front Desk Agent for the Barton Creek Resort & Spa. The role involves greeting guests, scheduling spa services, processing payments, and promoting spa and hotel services to ensure a premium guest experience.

The position requires strong hospitality skills, clear English communication, and a team-oriented approach to support both spa and retail operations. Welcome to a renowned resort recognized among Texas' top destinations.

Qualifications

• Must be at least 18 years of age.
• Prior Spa and retail experience is preferred.
• General knowledge of cash handling and Point of Sale systems is preferred.
• Prior experience in a customer-oriented atmosphere, preferably in a hospitality field is required.
• Ability to clearly and pleasantly communicate in English with guests, members, management and co-workers, both in person and by telephone.

Responsibilities

• Adhere to all Spa policies and procedures.
• Assist guests with spa services and scheduling to maximize efficiency and guest satisfaction.
• Maintain a cordial, efficient and professional demeanor at all times.
• Support front desk and retail operations as needed across Omni departments.
• Greet guests entering the Spa and orient them to facilities and amenities.
• Promote spa, hotel and club services and handle payments at exit.

Skills

Customer service

Team player

English communication

Guest relations

Tools

POS systems

Job description

Omni Hotels & Resorts is seeking a full-timeSpa Front Desk Agent for the beautiful Barton Creek Resort & Spa!

If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni!

We are proud to announce we ranked among the best resorts in Texas: Top 10 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2024

Responsibilities include:

Spa:

• Adhere to all policies and procedures.
• Perform all guest activities in cordial, efficient and professional manner, at all times maintaining a commitment to guest satisfaction.
• Must be cooperative and be a team player when working with management and fellow associates in all Omni departments.
• Maintain a positive manner towards co-workers and the job being performed.
• Report to work on time in a properly cleaned and pressed uniform.
• Adhere to a professional relationship with clients of The Spa.
• Schedule all spa services (via telephone and in person) in an efficient manner to maximize associate productivity.
• Promote and sell all spa services and listen to the needs of each guest.
• Maintain work area in a neat and clean manner at all times, including reception area, staff break room, receptionist desk and work folders.
• Participate in maintaining neatness of service waiting areas including Front Lobby, Tranquility lounge and Locker room.
• Participate in maintaining and on-going organization of the retail areas and lobby areas.
• Meet and greet each guest as they enter the Spa.
• Verify the guest’s schedule, and orient the guest to the spa facilities and other amenities, obtain payment method upon exit.
• Be fluent and knowledgeable about spa services, prices, facilities and other campus activities.
• Confirm all guest appointments via phone or in person within allocated time given.
• Attend all training sessions, learning new techniques to be used in the performance of the job.
• Perform other tasks as assigned by a supervisor or manager.
• Report any maintenance problems throughout the spa to management.
• Promote Spa, Hotel and Club affiliates and services.
• Must maintain client and spa business confidentiality/privacy at all times.

Retail:

• Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the resort.
• Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.
• Responsible for either the opening or closing of the outlet as assigned by the Retail Manager or Retail Supervisor. Ensure that outlets are open on time.
• Responsible for maintaining assigned bank each shift.
• Responsible for all visual merchandising, including unpacking, folding, hanging and displaying merchandise according to quality standards and placing in the appropriate location by the beginning of the next day.
• Follow up on daily projects to ensure follow through.
• Assist with physical inventory when needed.
• Responsible for maintaining a clean work area.
• Responsible for maintaining general knowledge of the Resort property, including locations of dining outlets, pools, knowing property’s daily activities for guests and their children, etc. in order to assist guests and members.

Qualifications:

• Must be at least 18 years of age.
• Prior Spa and retail experience is preferred.
• General knowledge of cash handling and Point of Sale systems is preferred.
• Prior experience in a customer-oriented atmosphere, preferably in a hospitality field required.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers, both in person and by telephone.

Physical Requirements:

• Must be able to lift and move moderate weights.
• Must be able to stand for extended periods of time.